Product Manager - Benchling

Zifo•Cambridge, MA

15h•Onsite

About The Position

Benchling Product Manager This role will require regular, on-site presence at our client site in either Cambridge, MA or Norwood, MA This role is not eligible for relocation assistance This role will report to Head of Benchling Practice at Zifo, responsible for overseeing the Benchling rollout at one or multiple customers. The role will partner closely with Customer’s Research and Technical Development scientists to understand their scientific workflows and translate those needs into scalable, consistent Benchling solutions. The role will work closely with implementation consultants to own the end-to-end delivery of assigned projects, from requirements discovery through rollout and adoption, while ensuring solutions align with shared platform standards and long-term data strategy. Partner with scientific teams to understand their software-related use cases and identify how Benchling can best support their business needs. Capture user requirements and present them for manager review and approval, ensuring balance between team needs, shared platform standards and long-term scalability. Leverage knowledge of Benchling product ecosystem to propose potential approaches during requirements gathering. Lead requirements gathering and design workshops, translating scientific workflows into data models, templates, intake processes, and system configurations. Analyze and translate end-to-end assay data processes - from raw data capture and metadata enrichment through transformation and reporting - into structured, scalable, Benchling workflows that are intuitive and usable for end users. Collaborate with implementation partners to hand off requirements, review and validate delivered configurations, and drive iterative refinement through demos and user workshops. Develop test plans, guide UAT execution, and create documentation and training materials to support user training and onboarding. Provide user support during rollout and early adoption Act as a trusted advisor to scientific stakeholders, guiding trade-offs and promoting Benchling best practices.

Requirements

Bachelor’s or Master’s degree in a life sciences, informatics, or related discipline
At least 5-7 years of experience in pharmaceutical research, biotech, informatics, or product adjacent role
Hands-on experience using or administering Benchling to support scientific workflows (e.g., schemas, templates, workflow configuration)
Demonstrated ability to gather, refine, and translate user requirements into high quality requirements, design, and data model documentation to support scalable implementation and ongoing platform support
Strong communication and facilitation skills, with the ability to lead workshops and partner effectively with scientific and technical stakeholders

Nice To Haves

Familiarity with R&D lab workflows (e.g. assay development, process development, flow cytometry, next generation sequencing) and a wide variety of laboratory instrumentation.
Experience with business process mapping and leading cross-functional requirements or design workshops
Proven ability to develop fit-for-purpose data models and solutions rooted in strong product understanding and established industry standards.
Experience creating user documentation, training materials, and delivering user training
Comfortable working with external implementation partners
Ability to manage multiple workstreams and deliver high-quality outcomes in a matrixed environment
A collaborative, curious mindset and a desire to build systems that enable high-quality science at scale

Responsibilities

Partner with scientific teams to understand their software-related use cases and identify how Benchling can best support their business needs.
Capture user requirements and present them for manager review and approval, ensuring balance between team needs, shared platform standards and long-term scalability.
Leverage knowledge of Benchling product ecosystem to propose potential approaches during requirements gathering.
Lead requirements gathering and design workshops, translating scientific workflows into data models, templates, intake processes, and system configurations.
Analyze and translate end-to-end assay data processes - from raw data capture and metadata enrichment through transformation and reporting - into structured, scalable, Benchling workflows that are intuitive and usable for end users.
Collaborate with implementation partners to hand off requirements, review and validate delivered configurations, and drive iterative refinement through demos and user workshops.
Develop test plans, guide UAT execution, and create documentation and training materials to support user training and onboarding.
Provide user support during rollout and early adoption
Act as a trusted advisor to scientific stakeholders, guiding trade-offs and promoting Benchling best practices.