Product Manager, Assist

Sierra • San Francisco, CA

1d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Ensure Sierra Improves Outcomes Across Every Customer Interaction: Sierra has demonstrated what’s possible with fully autonomous AI agents. You will ensure our platform delivers the same level of impact in interactions handled by human operators - across support, sales, and other frontline teams - strengthening performance across the entire customer journey.
Unify Autonomous and Assisted-Human Experiences: Define how insights, reasoning, and workflows connect across autonomous and assisted conversations. Help design systems that measure, learn from, and improve the full interaction lifecycle.
Innovate in AI-Native Operator Workflows: Discover and define new tools and processes for building agents that work alongside humans. This is a distinct UX and product challenge - embedding AI reasoning, workflow guidance, and action execution into live operational environments.
Solve for Multiple Stakeholders: Balance the needs of frontline operators, operational leaders, and technical teams integrating Sierra into their systems.
Collaborate: Partner closely with engineering, design, data, leadership, and go-to-market teams to define and ship durable platform capabilities.
Advise: Become a trusted and strategic advisor to our customers, working alongside sales and forward-deployed teams to shape how AI improves their real-world operations.
End-to-End Ownership: Drive this product area from concept through execution, operating comfortably in ambiguity and delivering excellent outcomes.

Requirements

• 0→1 Product Experience: Experience defining and shipping new product surfaces from concept through launch, operating effectively in high ambiguity.
• Technical Fluency: Comfort working closely with engineering on APIs, real-time systems, AI-powered functionality, and systems where model output intersects with structured workflows.
• Operator-Facing Product Perspective: Experience building workflow-heavy or operator-facing enterprise products. Strong instincts for UX and ergonomics in high-throughput environments.
• Platform and Customer Judgment: Ability to deeply understand operational pain points, decide what belongs in core platform versus configuration, and translate challenges into durable product primitives. Comfortable engaging directly with customers.
• Clear Communication: Strong written and verbal communication skills, with the ability to articulate complex product decisions to diverse stakeholders, including executives.
• Values Alignment and Resilience: Embodies Sierra’s values and thrives in a fast-paced environment, navigating ambiguity with confidence.

Responsibilities

• Ensure Sierra Improves Outcomes Across Every Customer Interaction
• Unify Autonomous and Assisted-Human Experiences
• Innovate in AI-Native Operator Workflows
• Solve for Multiple Stakeholders
• Collaborate
• Advise
• End-to-End Ownership

Benefits

• Flexible (Unlimited) Paid Time Off
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension) with Sierra match
• Parental Leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary Benefit Stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed