Product Manager, AI Platforms

Nitel•Philadelphia, PA

About The Position

We build Concierge OS—the intelligence layer that makes Xfinity experiences personalized and proactive. As a Product Manager, you'll turn real customer signals into simple, reusable standards and feedback loops that improve recommendations, service, and commerce across digital and assisted channels. The scale is unique: impact millions of households today, with a clear path to enterprise use (Comcast Business) and syndication partners (e.g. Rogers). You'll directly support generative experiences powered by LLMs, shipping with engineering at high velocity and measuring outcomes week over week. If you want to shape AI products at national scale and see your work translate into better customer moments fast, this is the place to grow. We are seeking a curious, collaborative, and user-focused Product Manager to join our team and help shape the future of personalized digital experiences. This role will focus on enabling data-driven capabilities that power smarter interactions across multiple channels and platforms. You'll work at the intersection of technology, data, and customer experience, helping to unlock value for both customers and the business. As a Product Manager, AI Platforms, you will partner with business stakeholders and technology teams to define requirements, prioritize initiatives, and deliver solutions that improve personalization, decisioning, and contextualization across our ecosystem.

Requirements

Excellent communicator - strong written, verbal, and presentation skills.
User-centric mindset - ability to empathize with customers and design experiences that meet their needs.
Critical thinker - asks “why,” challenges assumptions, and focuses on high-impact activities.
Comfortable with data - understands the role of data in personalization and AI platforms.
Curious and adaptable - eager to learn and grow in a fast-changing environment.
Collaborative team player - works effectively with cross-functional teams.
Strong prioritization skills - able to make trade-offs and manage competing demands.
Ownership mentality - accountable for product success and committed to holding partners accountable.

Nice To Haves

1-3 years of experience in product management, business analysis, or related field.
Familiarity with data-driven products, schemas, or event-based architectures is a plus.
Experience working with AI or personalization technologies preferred.
Bachelor's degree in Business, Computer Science, or related discipline.

Responsibilities

Define and evolve product capabilities tha tenable personalized, data-driven experiences.
Collaborate with engineering, analytics, and business teams to discover and deliver solutions.
Support governance and adoption processes that improve data quality and integration.
Translate complex concepts into clear, concise communication for stakeholders at all levels.
Prioritize initiatives based on impact, feasibility, and strategic alignment, making trade-offs where necessary.
Advocate for user empathy and ensure solutions deliver meaningful customer outcomes.
Monitor performance metrics and identify opportunities for optimization.
Stay curious and continuously learn about AI, data platforms, and emerging technologies.