Product Manager - AI & Dialer

OU Education Services • Norman, OK

4d • $85,000 - $95,000 • Hybrid

About The Position

OU Education Services (OUES) is seeking a dedicated and skilled Product Manager to oversee and advance the Capacity AI platform and associated technologies. Reporting directly to the Senior Director of Operations, this role is responsible for the daily management, support, and continuous improvement of digital workflows, campaign strategies, and technology integrations. The Product Manager will serve as the principal owner for the RingCentral dialer embedded within Ring CX, including its Salesforce integration, and will be instrumental in driving operational excellence and workflow expansion across the organization.

Requirements

• 3–5 years of relevant experience working with agentic AI software, telephony, dialer technologies, Salesforce, or comparable technologies.
• Demonstrated expertise in bot AI setup, configuration, and ongoing support, with a solid grasp of technical terminology and platform management.
• In-depth understanding of compliance and TCPA, consent rules, calling windows, and institutional policies.
• Cross functional collaboration – proven ability to collaborate with various stakeholders including Enrollment, Student Success, Marketing, and others.
• Hands-on experience with dialer technology and Salesforce integration, including campaign creation and management.
• Strong analytical abilities to interpret metrics, optimize workflows, and recommend improvements.
• Excellent organizational and communication skills, with a proven ability to manage multiple projects and stakeholders.

Nice To Haves

• Prior experience in educational services, contact center management, or similar environments leveraging digital workers and AI-driven platforms.
• Familiarity with campaign analytics and dialing strategy optimization.
• Technical certifications related to bot AI, Salesforce, or RingCentral are a plus.

Responsibilities

• Oversee all aspects of the Capacity AI platform, including daily operations, support, monitoring, and the expansion of digital worker workflows.
• Manage and support the Ring Central dialer embedded in Ring CX, ensuring seamless integration with Salesforce and optimal system performance.
• Own and execute RingCentral campaign setup, monitoring, and reporting, with a focus on maximizing dialing strategies and improving outreach effectiveness.
• Design, implement, and expand automated workflows utilizing digital workers, tailored to business needs and growth objectives.
• Analyze performance metrics, identify opportunities for process enhancement, and drive ongoing improvement of dialing strategies and user experience.
• Develop and maintain dashboards and reports to track platform usage, campaign results, and operational efficiency.
• Perform administrative tasks in RingCentral and Salesforce, including user management, configuration updates, and system troubleshooting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed