Product Manager, Agentic Support Experiences

Google LLC•Mountain View, CA

31d•$156,000 - $229,000

About The Position

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. Customer Engagement (CE) is a team within Ads focused on providing tools and products to enable Google to engage customers and help them succeed at scale. Our solutions cover marketing, sales, and support for the Ads business and also customer support for Google's consumer ecosystem with many of those products serving more than one billion monthly users like YouTube, Play, Hardware, Photos, Maps, Search, and Gmail etc. CE is investing in Agentic AI solutions to automate the best of human sales and support services and make them available to all of our advertisers. Designing effective Agentic experiences is key to landing this transformative technology. Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We're made up of multiple teams, building Google's Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in product management or related technical role.
2 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
Experience with the domain area of Generative AI or Large Language Models.

Nice To Haves

Experience working in a cross-functional organization, and influencing senior executives.
Comfortable with ambiguity and changing priorities.
Excellent cross-functional leadership and customer-centric thinking to develop a robust, long-term strategy.
Excellent investigative skills with the ability to get to the big picture to drive prioritization.

Responsibilities

Create AI-first customer-facing experiences that bring advertiser relevant CE solutions and combine them with Agentic capabilities.
Design AI and human-in-the-loop experiences that allows us to offer the best of AI and human services to our advertisers in a single experience.
Scale the experiences to cover Ads and Ads-adjacent products, bring a complete solution to the advertiser.
Develop early stage ideas including new tech, new use cases and new operating models that can drive future growth.
Develop partnerships across Google with key AI capability teams (DeepMind, Core, etc.) to understand their product roadmaps. Track industry trends and emerging technologies, identifying opportunities to leverage AI and automation for advertisers.

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