Product Manager - Agency and MI Relations

US Bank • Kansas City, MO

47d • Onsite

About The Position

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job Description Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of evolving economic, technological, and customer needs. As a Product Manager, you will: The team ensures operational alignment and compliance across the organization. They coordinate internal communications and maintain consistent messaging with Agencies and MI companies. Leveraging their expertise, they review and interpret policy updates, identify gaps, and recommend actionable steps to uphold compliance and meet expectations. They drive process optimization and performance improvement. By monitoring and refining processes related to agency and MI interactions, they develop sustainable, measurable enhancements that support business growth, quality, and efficiency-integrating tools like OKRs and scorecards. Additionally, the team enables cross-functional clarity and execution. Acting as a trusted partner, the team provides guidance on agency communications and requirements, collaborating with Credit, Capital Markets, Sales and Operations, and Change Management to remove barriers, build solutions, and ensure smooth implementation of agency-driven initiatives. And lastly, they manage critical contractual obligations. This includes overseeing annual contract renewals, negotiating variances, proactively tracking timelines to prevent lapses, and conducting thorough compliance reviews to align with regulatory standards and organizational policies.

Requirements

• Product Management experience

Nice To Haves

• Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
• Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
• Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
• Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
• Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
• Preferred skills: product PnL, product strategy, vision and planning, product discovery, product development, channel alignment and management, adoption, customer experience research, insight and execution, agile ways of working, go to market and sales channels, performance measurement and optimization, marketing and analytics, customer centricity

Responsibilities

• Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements.
• Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap.
• Defines product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and breaks down work into actionable steps to facilitate product discovery, design, development and delivery.
• Manages the end-to-end product lifecycle and drives the product roadmap leveraging OKRs (Objectives and Key Results).
• Creates the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes.
• In the case of technical products, understands and cares for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product
• The team ensures operational alignment and compliance across the organization.
• They coordinate internal communications and maintain consistent messaging with Agencies and MI companies.
• Leveraging their expertise, they review and interpret policy updates, identify gaps, and recommend actionable steps to uphold compliance and meet expectations.
• They drive process optimization and performance improvement.
• By monitoring and refining processes related to agency and MI interactions, they develop sustainable, measurable enhancements that support business growth, quality, and efficiency-integrating tools like OKRs and scorecards.
• Additionally, the team enables cross-functional clarity and execution.
• Acting as a trusted partner, the team provides guidance on agency communications and requirements, collaborating with Credit, Capital Markets, Sales and Operations, and Change Management to remove barriers, build solutions, and ensure smooth implementation of agency-driven initiatives.
• And lastly, they manage critical contractual obligations.
• This includes overseeing annual contract renewals, negotiating variances, proactively tracking timelines to prevent lapses, and conducting thorough compliance reviews to align with regulatory standards and organizational policies.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees