Product Manager, Account Security

itD Tech•San Francisco, CA

7d•Remote

About The Position

itD is seeking a Product Manager in Account Security to join our Retail consulting services practice. In this role, the ideal candidate will work with a leading retail client in the Client Trust domain, helping deliver secure, scalable, and frictionless login and account creation experiences across digital platforms, while protecting customer trust and brand integrity. You will partner closely with engineering, UX, cybersecurity, fraud, customer service, loyalty, client experience, and other business stakeholders to execute initiatives related to modern authentication and identity protection, including passkeys, MFA, OTP, and passwordless login methods. This role operates in a high‑ambiguity environment and is best suited for a self‑directed product manager who can adapt processes, work independently, and collaborate with both human developers and AI‑assisted coding agents to accelerate delivery. This position has exposure across digital and in‑store experiences and requires strong judgment in balancing security, customer experience, and operational risk.

Requirements

Strong curiosity about how authentication, identity, and security systems work at scale.
Demonstrated ability to operate independently and navigate ambiguity without relying on rigid process.
Experience collaborating with technical teams, including exposure to AI‑assisted development or automation tools.
Ability to balance customer experience, security requirements, and delivery constraints.
Excellent communication skills with the ability to partner effectively with both business and technical stakeholders.
Nimble and flexible in response to changing priorities and evolving problem spaces.
3–5 years of experience in Product Management or a related role.
Experience delivering features for large‑scale ecommerce or consumer digital platforms.
Hands‑on experience with authentication, identity, or account‑related product features.
Familiarity with Agile delivery models and AI tools (e.g., JIRA, Claude Code, GitHub).
Experience working on high‑traffic transactional websites or mobile apps

Nice To Haves

Exposure to fraud, abuse, or risk mitigation is a plus.

Responsibilities

Support execution of the Account Security product roadmap for our clients, with a primary focus on login, account creation, and identity verification experiences.
Drive requirements from concept through launch while partnering with internal engineering teams, external vendors, and AI‑assisted development tools.
Contribute to initiatives involving modern authentication technologies, including: Passkeys and passwordless login Multi‑factor / two‑factor authentication OTP‑based phone or email login
Translate loosely defined problem statements into clear product requirements, user stories, and acceptance criteria.
Collaborate with Cybersecurity, Fraud, Legal, and Privacy partners to ensure solutions meet security, compliance, and data protection standards.
Identify friction points, abuse vectors, and risk signals across web, mobile app, and in‑store supported experiences.
Maintain a healthy, groomed backlog of Account Security‑related user stories and enhancements.
Assess technical questions and partner with Engineering, Architecture, vendors, or AI agents as needed to reach resolution.
Create, document, and evolve lightweight processes, templates, and tools to enable consistent delivery in a fast-moving environment.
Drive incremental product improvements informed by data, experimentation, and customer signals.
Operate effectively with limited oversight, adjusting priorities and approaches as business needs evolve.
Work closely with our current client partners, including BeyondID, Okta, Forter, Telesign, IPQS, and others.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Attend internal itD networking and practice community events (in person and virtual).
Work with leadership on career fast-track opportunities.