Product Management Mgr

The TJX Companies, Inc.•Marlborough, MA

2d•Onsite

About The Position

Product Management Manager – Global Front of Stores: Point of Sale and Payments About TJX: TJX is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX IT is a global technology organization, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to build a workplace where our Associates’ contributions are welcomed and are embedded in our purpose to provide excellent value to our customers every day. We have a high-performance culture that rewards Associates with career growth opportunities, preferred assignments, and upward career advancement. We take well-being very seriously and are committed to offering a great work-life balance for all our Associates. What you will discover: Inclusive culture and career growth opportunities A truly Global IT Organization that collaborates across North America, Europe, Asia and Australia, click here to learn more Challenging, collaborative, and team-based environment Our Organization: The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technology solutions to drive growth, enable efficiency, and improve customer experience at the front line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more! We are on a mission to modernize our solutions, which include extending our solutions globally and exploring alternative and mobile checkout solutions. We aspire to align with our global partners to deliver high value products and streamlined experiences to our customers and associates. Our commitment is to lead the way, empowering our team to drive efficiencies, grow skills, and deliver great solutions. We are expanding our organizational footprint and need your help to accomplish our vision! You will have a real opportunity to be a part of driving over $50B in annual revenue and make our stores a destination that our customers love. What will you do: This role will lead the Customer Frontline Experience value stream providing vision and strategy to guide product innovation and modernization across TJX Global Front of stores systems. You will be responsible for executing on the roles and responabilities of the Product Management Manager (PMM) function within the Global Front of Stores (GFOS) organization. We are looking for an experienced Product Management Manager who is passionate about all aspects of agile product management, is highly organized, and communicates well with internal and external stakeholders. The Product Management Manager will partner closely with global business and technology leaders to define value stream strategy, shape multiyear roadmaps and align execution to business outcomes that drive customer experience, operational efficiency, and growth.

Requirements

Excellent analytical and problem-solving skills with the ability to think independently
Exceptional listening, communication, presentation and relationship building skills across business and IT.
Proven experience of product management, business analysis and project management concepts, along with an understanding of how enterprise software products are positioned and developed.
Advanced knowledge of solution delivery lifecycle, including product management, business requirements, application development, testing, technologies/platforms, frameworks, and methodologies
Proven ability to set strategic direction and deliver outcomes through influence and cross-functional leadership
Demonstrated experience leading large-scale global technology initiatives and managing complex stakeholder groups
5+ years of product experience
Bachelor’s Degree or equivalent IT Delivery skillset/training/experience

Nice To Haves

Strong agile leadership and methodology experience (Portfolio SAFe preferred)
Experience with Oracle Retail Xstore POS and payment integrations (e.g. Verifone, Adyen, Worldpay, Chase Paymentech) a bonus
Understanding of retail operations, in-store technologies, and omnichannel commerce a bonus

Responsibilities

Lead the Customer Frontline Experience value stream, setting strategy and defining the long-term vision for POS and Payment initiatives across all TJX banners and geographies.
Translate business objectives into actionable product strategies and prioritized roadmaps that deliver measurable business value.
Develop strategies for risk mitigation and contingency planning at the portfolio/program level.
Maintains a prioritized portfolio backlog, aligning with global business partners to ensure features are sequenced and prioritized based on business value and technical readiness.
Ensure solutions meet defined acceptance criteria by driving validation against the Definition of Done and securing necessary stakeholder approvals
Collaboratively build a well-articulated global product vision, domain strategy, and long-range roadmap for the value stream.
Partner with cross-functional teams – Business Stakeholders, Architecture, Engineering, Product Owners, and Delivery to ensure end-to end alignment.
Manage vendor relationships in partnership with IT partners to drive solution value.
Evolve lean and agile process and operationalize product management workflows while leaving room for flexibility and team-specific ways of working.
Provide leadership, coaching and development for product associates supporting all value streams.
Represent the Customer Frontline Experience value stream in portfolio and fiscal year planning processes.