Product Management Director/Sr. Director - Responsible AI (RAI)

Salesforce•San Francisco, CA

13d•Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Director or Sr. Director - Product Management, Responsible AI (RAI) - Technical We are seeking an experienced, technically fluent Director / Sr. Director of Product Management to deliver Responsible AI capabilities in the Agentforce platform. You will own the strategy and delivery of capabilities that make Agentforce safe, trusted, and assured by default, while enabling the platform to scale to increasingly advanced agentic and multimodal use cases. The ideal candidate brings strong product sense, deep technical fluency, and hands-on experience building systems for AI risk measurement, evaluation, and harm reduction/mitigation.

Requirements

Proven experience as a Product Manager, with a focus on AI/ML platforms, LLMs, or Responsible AI.
Strong technical acumen with the ability to dive deep into complex systems like the Agentforce platform.
Deep familiarity with Responsible AI (RAI) concepts, governance, and assurance processes
Ability to thrive in an ambiguous and fast-paced environment and manage high-stakes, large-scale programs that span cross-functional teams.
Experience with a product development life cycle that includes close collaboration with technical and science teams.
Demonstrated ability to manage complex, multi-stakeholder projects and build alignment across technical and non-technical groups.
Willing to question the status quo thoughtfully to enhance team productivity, effectiveness, and culture, while maintaining positive relationships.

Responsibilities

Define, prioritize, and deliver the Responsible AI platform capabilities necessary to assure the next generation of Agentforce products.
Own the roadmap and delivery of platformic Responsible AI capabilities and the supporting AI models that make Agentforce safe and responsible by default.
Define the product strategy for Responsible AI classifiers/detectors and other assurance capabilities.
Work to define and deliver automated Responsible AI testing capabilities, enabling customers to create custom evaluations and tests for agentic use cases across trust and safety metrics, including red teaming and scaled evaluation capabilities.
Deliver customer-facing Responsible AI monitoring, observability, and transparency tools.
Partner with the Agentforce Platform and Trust Layer teams to deliver innovative Responsible AI capabilities embedded in Agentforce’s existing trust, safety, testing, monitoring, and observability features
Identify emerging risks associated with advanced AI systems, including multimodal and multi-agent architectures.
Proactively design and deliver platform-level mitigations for complex, emergent harms that threaten user trust, such as sycophancy, emotional manipulation, anthropomorphism, paternalism, collusion, and other novel failure modes.
Partner with research, engineering, and policy teams to ensure Agentforce evolves in step with advances in model capability and deployment patterns.
Own and deliver a product roadmap for customer RAI capabilities, including authoring PRDs and aligning with partner teams around clear priorities and success metrics.
Serve as a critical bridge between product strategy and technical execution, partnering closely with product, science, and engineering teams.
Learn from/with Salesforce customers to understand generative AI use cases and responsible AI practices, translating real-world pain points into scalable platform features.
Balance innovation, risk, and delivery in a fast-paced environment where trust and reliability are first-order product requirements.