AWM, Marcus by Goldman Sachs, Account Opening & Strategic Growth, Product Management, Associate Richardson, TX

Goldman Sachs•Richardson, TX

48d

About The Position

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design. Marcus by Goldman Sachs is the firm's direct-to-consumer business. Marcus combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you a consumer-oriented product leader looking to apply your analytical and creative skills to deliver breakthrough financial products and frictionless customer experiences? Goldman Sachs is looking for a Product Manager to focus on Account Opening and Strategic Growth within the Assets & Wealth Management Division. The ideal candidate is extremely resourceful with prior experience managing/launching successful products, leading agile teams, and driving decision-making across cross functional groups As a Product Manager, you will be responsible for the ideation, build and launch for new product and features. You will engage with key stakeholders across business, product, engineering, and brand teams to develop, prioritize and own a part of the product roadmap for Goldman Sachs. You will drive the agile development process to deliver new features and functionality, identifying and measuring key metrics to ensure a best-in-class customer experience across our web and mobile properties. Within the realm of Account Opening and Strategic Growth, your mission is to build and deploy a digital onboarding funnel that minimizes friction for the customer and maximizes conversion. You will use analytics to monitor the conversion of prospects into customers, flag areas within the funnel for improvement, and work with engineers to build the requirements to close the gap. You will have to make decisions that balance the user experience with the bank's requirements to combat fraud, money laundering, and other types of risks with regulatory impact. This is an opportunity to make an impact - delivering value to the customer through delightful UX and thoughtfully curated features. In this role, you will join a team committed to superior customer experience, operating at a fast pace to enhance the US Deposits product line.

Requirements

3+ years of product management experience in a fast-paced, agile product development environment
Experience leading cross functional teams and managing/launching successful products
Proven analytical skills and problem solving ability paired with meticulous attention to detail
Self-motivated and proactive team player who takes ownership of and accountability for projects
Strong organizational skills with an ability to effectively manage competing priorities
Strong relationship-building skills
Ability to communicate complex issues to a wide array of internal stakeholders
Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities
Proficient in Excel, PowerPoint, JIRA, Confluence (or similar tools)
Bachelors/Undergraduate Degree

Nice To Haves

Experience owning a product roadmap
Experience with customer-facing communications
Prior consumer banking/financial services experience
Experience with account creation

Responsibilities

Lead cross functional teams to define and design differentiated products and experiences across the customer cycle.
Define feature development, build consensus among stakeholders and partner with engineers and designers to deliver high quality experiences
Analyze quantitative and qualitative customer feedback to inform product strategy and pipeline development
Research industry trends and features to develop and pitch recommendations for the product roadmap
Define new features to be built, write user stories and acceptance criteria and groom stories with developers and designers
Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience
Interface with our customers to build delightful experiences
Own and drive a product roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience

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