Product Management Associate Director

Wolters Kluwer•Chicago, IL

12d

About The Position

The Product Management, Associate Director for CT Corporation will steer the strategic vision and direction for our customer-facing platform. This leader will drive the consolidation of our legacy portals to deliver a modern, AI-enabled customer experience. This role will lead the full product lifecycle from: product strategy, business plan development, planning, design, delivery and ongoing enhancements of the portal. Given that CT is a service business, this role is responsible for the complete delivery of the offering, from the digital application, to the connection with other systems, and where applicable – to service teams.

Requirements

Experience in product management, with a proven track record of leading successful product/service offering launches
Experience with AI
Experience modernizing customer facing portals
Strong communicator and collaborator, able to both influence others to act and listen/learn from stakeholders
Strong analytical, financial and problem-solving acumen, with the ability to think strategically and creatively
Knowledge of Lean product principles, innovation frameworks, and methodologies
Ability to travel as needed (approximately up to 20%)

Responsibilities

Strategy and Roadmap Development Lead the creation of a multi-year product strategy. vision and roadmap
Conduct customer journey mapping to identify pain points, unmet needs, and opportunities to create a roadmap that will delight customers, align with company strategy and drive profitable growth
Analyze market trends, competitor solutions, and cutting-edge technological innovation to inform the roadmap
Align with internal teams to create more efficient workflows that can be supported by our systems and our Service and Fulfillment teams
Validate with customer usability testing and analytics
Collaborate with Growth Enablement and other functional teams on market research and data analysis to inform vision
Segment and prioritize requirements across CT’s customer base
Collaborate with design and delivery teams to ensure consistent, ongoing releases
Develop and execute business cases that delivers profitable growth
Focus on action and experiments that lead to ongoing improvements
Collaborate with all internal stakeholders to ensure alignment, efficient decision making and barriers are identified and addressed
Use of AI, and new technologies to enhance the product experience
Partner with Technology and Business Enablement to define system architecture, data models, and integration patterns
Lead the definition of how the portal connects with other CT systems and data sources
Oversee the design and implementation of APIs and integrations needed to support portal functionality and data exchange
Own internal and external change‑management strategy
Create clear communication plans for Sales, Service, Fulfillment, and other internal partners
Effective Go-to-market rollout working with Sales & Marketing
Drive successful migration of customers from legacy portals to the unified platform, ensuring minimal friction and strong adoption
Monitor financial results vs. plan and adjust priorities or approaches as needed
Monitor other key KPIs, including increased NPS, usage, profitability