Product Management Advisors- Hybrid

Cigna•Wilmington, DE

49d•Hybrid

About The Position

The job profile for this position is Product Management Advisor, which is a Band 4 Senior Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Support Business needs by working with development teams on application enhancement and new content development projects by providing recommendations, business requirements, and assist with User Acceptance testing; Collaborate closely with customers, Engineering (IT), and other Data & Analytics (GD&AJ) partners to meet project objectives; Act as a liaison between our Business partners and Engineering partners; Engage in operational readiness activities to ensure that projects are stable and successful when they "go live"; Work across teams including Data Science, Clinical and Medical Economics, and Engineering (IT) to assist in delivering new reporting capabilities and efficiencies to customers; Build relationships through direct engagement within the organization; Provide support on existing reporting available to our stakeholders within the organization; Identify and take ownership of issues to engage appropriate partners to help drive issues to resolution; Enforce Service Level Agreements (SLA's) through effective partnering with dependent data and technology teams to ensure accessibility and quality of our strategic products; Perform root cause analysis of application issues, including identifying, validating, and documenting issues; Work to prioritize issues with our stakeholders, including assisting in testing solutions and implementing such solutions into production; Collaborate with Engineering (IT) to have automated data alerts and front-end test cases developed to increase efficiencies and reduce overhead; Translate customer objectives into requirements, understand and proactively anticipate user needs; Support 'big data' by analyzing large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes. Hybrid Work Schedule.

Requirements

Bachelor of Science degree or foreign equivalent
5 years of experience in a related occupation
Experience providing recommendations to modify existing programs using programming language when analysis of the code proves an issue exists
Experience performing quantitative and qualitative statistical analysis, identifying patterns, and generating insights to report to business partners, leadership, and Engineering
Experience performing health data validation
Experience with project management including supporting medium to large projects and manage multiple projects simultaneously
Experience using: SQL, MySQL, SAS, Cognos, Dynatrace, Python, HTML, Oracle, and Snowflake
Data and analytics and Data Mining experience
Experience with Confluence and Knowledge Exchange, creating, updating/maintaining pages/documentation to ensure stakeholders have the resources needed to understand current issues, steps taken towards resolution, and FAQ's
Experience with Healthcare environment (Operations, Processes, Data)
Experience problem solving, collaborating, and enabling realization of business value in an iterative fashion
Experience with Agile methodologies
Experience pivoting/changing course based on shifting business needs
Experience taking existing issues with current reporting, providing recommendations and requirements to Engineering to solve for future-state
Experience tracking goals and deadlines in the context of the big picture
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

Support Business needs by working with development teams on application enhancement and new content development projects by providing recommendations, business requirements, and assist with User Acceptance testing
Collaborate closely with customers, Engineering (IT), and other Data & Analytics (GD&AJ) partners to meet project objectives
Act as a liaison between our Business partners and Engineering partners
Engage in operational readiness activities to ensure that projects are stable and successful when they "go live"
Work across teams including Data Science, Clinical and Medical Economics, and Engineering (IT) to assist in delivering new reporting capabilities and efficiencies to customers
Build relationships through direct engagement within the organization
Provide support on existing reporting available to our stakeholders within the organization
Identify and take ownership of issues to engage appropriate partners to help drive issues to resolution
Enforce Service Level Agreements (SLA's) through effective partnering with dependent data and technology teams to ensure accessibility and quality of our strategic products
Perform root cause analysis of application issues, including identifying, validating, and documenting issues
Work to prioritize issues with our stakeholders, including assisting in testing solutions and implementing such solutions into production
Collaborate with Engineering (IT) to have automated data alerts and front-end test cases developed to increase efficiencies and reduce overhead
Translate customer objectives into requirements, understand and proactively anticipate user needs
Support 'big data' by analyzing large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes