Product Line Systems and Support Custom Order Designer

Eaton Corporation•Sumter, SC

18d•Onsite

About The Position

The Customer Order Designer (COD) Systems & Support Designer is responsible for an assigned product line, to (1) drive improvements in the automation tools for the COD electrical and/or mechanical teams, (2) provide continued learning for COD on expected use of the software tools and best practices, (3) support systems training for new hires and (4) ticket escalation support for COD issues/requests. We are currently hiring positions for the following product lines: Medium Voltage Assemblies - Greenwood, SC Low Voltage Switchgear - Arden, NC Low Voltage Switchboards - Sumter, SC & El Paso, TX This position is expected to have prior COD experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, POM, ENOVIA, MAPICS, AutoCAD, Inventor and other site-specific tools. A. Deploying and supporting Front End Engineering systems for the assigned product line. B. Support the development of product line specific training documentation on their use of the engineering software tools and processes. C. Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed. E. Maintain familiarity with COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards. F. Gather requests for system enhancements and communicate those to the appropriate development manager. G. Support continuous testing for systems enhancements and bug fixes as they are deployed. H. Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements. I. Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)

Requirements

Associates degree from an accredited institution or High school diploma with minimum 5 years of electrical engineering and power distribution equipment experience
Minimum Three (3) years of with engineered-to-order (ETO) products
Ability to interpret electrical and mechanical drawings.
Prior experience as a Custom Order Engineer

Nice To Haves

Bachelor's degree from an accredited institution
Prior COD experience within the aforementioned product lines, with working knowledge of configuration requirements and the associated systems and processes in the division, including Bid Manager, MI Manager, Design Automation, POM, ENOVIA, MAPICS, AutoCAD, Inventor and other site-specific tools.

Responsibilities

Drive improvements in the automation tools for the COD electrical and/or mechanical teams
Provide continued learning for COD on expected use of the software tools and best practices
Support systems training for new hires
Ticket escalation support for COD issues/requests
Deploying and supporting Front End Engineering systems for the assigned product line
Support the development of product line specific training documentation on their use of the engineering software tools and processes
Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed
Maintain familiarity with COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards
Gather requests for system enhancements and communicate those to the appropriate development manager
Support continuous testing for systems enhancements and bug fixes as they are deployed
Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements
Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)