Product Lead, Consumer

Anthropic•San Francisco, NY

4d•$385,000 - $460,000•Hybrid

About The Position

Our goal is to build AI that millions of people use every day—to think, create, learn, and accomplish what matters to them. As Head of Consumer Product at Anthropic, you will be a key strategic leader driving our consumer product vision and bringing Claude to everyone. We're looking for an exceptional product leader who has built consumer products at scale, deeply understands what makes experiences intuitive and indispensable, ships products that people love and tell their friends about, and is eager to dive into everything from interaction design to retention strategy. The best candidates will be extremely hands-on, obsessed with user experience, and opinionated about a future where AI genuinely improves people's daily lives. You'll work on new consumer experiences at the frontier of what's possible with AI. You'll partner with research, design, and engineering to translate breakthrough model capabilities into products people actually want to use. Ultimately you'll help us build the AI assistant that millions of people choose for their most important work and creative pursuits.

Requirements

10+ years of progressive experience in product management, including at least 5 years in senior roles leading consumer products
Track record of building consumer products with millions of users that people genuinely love
Appreciation for the responsibility that comes with building AI products people rely on daily
Deep experience with consumer growth, retention, and engagement and opinions about what metrics actually matter
Strong design sensibility and experience partnering closely with design teams on consumer experiences
Experience building products where user trust and safety are core to the value proposition
Experience with AI or ML-powered products and a perspective on how AI will change consumer software
Demonstrated success building and leading high-performing product teams
Comfort with ambiguity and the ability to define product direction in a fast-moving, novel space
User-obsessed mindset with a habit of talking to users directly and frequently
Experience across multiple platforms (web, mobile, desktop) and an understanding of how context shapes product design
We require at least a Bachelor's degree in a related field or equivalent experience.

Responsibilities

Strategic Leadership: Own the complete vision for how consumers experience Claude—from core chat interactions to new modalities, features, and form factors that make AI useful across every context of daily life.
User Champion : Deeply understand what drives people to try, love, and recommend Claude. Build feedback systems that surface user needs, identify friction, and inform product priorities. Drive sustainable growth through product excellence.
Consumer Product Excellence: Ship experiences that feel considered: intuitive interactions, thoughtful defaults, and capabilities that surprise and delight. Obsess over the details that create products people love—onboarding flows, error states, performance, and polish.
Product Execution at Scale : Partner with engineering and design on products serving millions of daily users. Navigate the unique challenges of consumer AI: managing user expectations, building trust, ensuring safety, and creating experiences that work for everyone from students to professionals to casual users.
Research Partnership : Work closely with research to identify which model capabilities will most delight users. Partner with trust & safety to build products that are both capable and responsible. Collaborate with marketing and communications to tell Claude's story authentically.