Product Launch Manager

Tabs•New York, NY

2d•Onsite

About The Position

As Launch Program Manager, you will be the connective tissue between Product, Engineering, and every customer-facing team at Tabs. This is a senior individual contributor role that leads through influence, owning the end-to-end coordination of product launches, customer migrations, and ongoing adoption of product features. Today, no single owner exists to bridge the gap between 'product shipped' and 'customers successfully adopting and seeing value.' That gap is your mandate. You will build the systems, relationships, and playbooks to close it — and in doing so, become the default coordination layer for everything Tabs ships.

Requirements

5–7 years of experience in high-growth B2B SaaS (product, strategy, operations) or consulting
Proven ability to drive complex, cross-functional programs to completion by leading through influence and process
Strong systems thinking: you can zoom out to see the whole program and zoom in to identify exactly where things are breaking down
Excellent communication: you write clearly, run tight meetings, and know how to translate between technical and non-technical audiences
Exceptional organizational skills: you thrive with many moving pieces, tracking programs, surfacing the right information to the right people, and ensuring nothing falls through the cracks
Comfort operating at the intersection of Product/Engineering and customer-facing teams
High ownership mentality: you don't wait to be asked, and you don't hand things off without a clear plan

Responsibilities

New Product Launches Drive go-live readiness across every new product or major feature launch, coordinating Product, Engineering, Product Marketing, Implementation, Customer Success, and Support
Define and manage phased launch cohorts for beta and pilot programs
Manage the delivery of internal enablement materials and coordination with PMM on customer-facing assets
Run post-launch retrospectives and feed learnings into a living launch playbook
Customer Launch Planning Own planning and execution across 3–5 major programs, including feature launches and migrations
Coordinate between Product/Engineering and customer-facing teams to drive resolution
Product Adoption Maintain a real-time view of adoption health across key product areas, flagging customers who are live but under-utilizing important features
Partner with CS, Marketing, and Product to design and run targeted adoption programs for at-risk or low-adoption segments
Surface adoption signals back to Product to inform roadmap prioritization
Define what 'successfully adopted' means for each product area and track against it

Benefits

Competitive compensation and equity
Unlimited PTO
Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Lunch provided via Sharebite, plus dinner for any later office days.
Parental leave up to 12 weeks
Tax free commuter and parking benefits
Voluntary insurances (Life, Hospital, Critical Illness, Accident)
Employee Assistance Program (Rightway)
Free One Medical Membership
401k