Product Installation Engineer - SPTS - 90% Travel. MA or TX based
About The Position
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Requirements
- 3 years of experience in semiconductor or related field/ military service experience
Responsibilities
- Own installation of new tools at customer sites independently and only occasionally require guidance from managers.
- Follow all procedure and provide a consistent result within specified Cycle Times and exercise judgment within generally defined practices and policies.
- Achieve a predictable production ready.
- Troubleshoot and repair complex system level problem during installations using standard procedures, troubleshooting techniques and install BKMs to resolve system level problems which have multiple causes.
- Know when to escalate and provide clear communication with all previous actions and data to get the help needed.
- Take full ownership of install administrative tasks such as preparations of field service reports and daily pass downs on Installation progress and non-conformances.
- Contribute to post-activity Quality Feedback Report.
- Obtain all necessary international travel documents and manage their personal lives to be ready to travel for extended periods.
- Manage personal finances to prevent disruption to scheduled activities.
- 80 - 90 % travel, domestic and internationally by commercial transportation to customer sites.
- Assist junior engineers as necessary.
- Provide guidance and technical assistance at customer sites.
- Can develop basic POAs.
- Provide phone and on-site support for junior engineers
Benefits
- KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
