Product Information Specialist

DAP • Baltimore, MD

33d • $19 - $22

About The Position

DAP is currently looking to hire Product Information Specialist.

Requirements

• Educational requirements are High School Diploma or bachelor's degree.
• 0-3 years' experience in customer service.
• Comfortable working in a fast-paced environment, multitasking is essential.
• Industry experience and product knowledge a plus.
• Knowledge of SAP system preferred but not required.
• Strong interpersonal, conflict resolution, and written and verbal communication skills.
• Ability to work effectively in stressful situations.
• Detail oriented service and mature attitude when dealing with customers.

Nice To Haves

• Industry experience and product knowledge a plus.
• Knowledge of SAP system preferred but not required.

Responsibilities

• Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application.
• Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints.
• Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding ‘how to use’ DAP products correctly.
• Advise customer on how to correct the misuse of DAP products. Supply technical data sheets, verbal advice, and safety data sheets to customers.
• Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction. Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users).
• Rotating Saturday on Call Phone Support On-Call phone support. Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter. Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.

Benefits

• Medical, Dental and Vision Insurance
• Company Provided Life Insurance
• Paid Time Off (PTO)
• Company-paid short-term and long-term disability
• 401(k) plans
• Employer-funded pension plan
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED