Product Implementation Specialist � Opportunity in Saudi Arabia

Andromeda Systemsorporated•Jacksonville, FL

4d•Onsite

About The Position

Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipments performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings. ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, Engineering and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is seeking an experienced aircraft maintenance manager with excellent working knowledge of aircraft logs and records to serve as a Product Implementation Specialist. This position will be located in Jacksonville for one to two months of training followed by one year, with the potential to extend, onsite in Saudi Arabia providing onsite customer support.

Requirements

5 years of experience in related area as an individual contributor
1+ year of experience managing team member assignments
Bachelors degree
Additional 5 years of project management experience and/or customer support experience may be substituted for degree
Excellent verbal and written communication skills
Must be a U.S. Citizen
Must be qualified to obtain a Secret Security Clearance
Must be qualified to obtain an IQAMA for Saudi Arabia

Nice To Haves

Masters degree
Experience working with/implementing enterprise asset management systems

Responsibilities

Serve as on-site, customer support representative to facilitate customers successful integration of software solution into daily business processes
Provide daily management and oversight of assigned client implementation projects.
Lead/facilitate meetings with internal team and client stakeholders
Collaborate with Product Implementation Team Manager and liaise with customer to ensure clarity and mutual agreement of project scope
Utilize Project Implementation processes and tools throughout customer implementation lifecycle.
Recommend process/tool enhancements
Facilitate timely decisions to maintain project schedule and budget
Establish professional working relationship with clients with primary focus on key stakeholders and decision makers
Set and manage client expectations through project work plans and effective communication
Ensure relevant training is provided to customer
Share information/feedback from customer engagements with Product Implementation Team Manager pursuant to product enhancement and refinement of product vision and development strategy
Participate in product development meetings to comprehend new functionalities and provide report on customer feedback and enhancements
Maintain expert knowledge of assigned products and the ability to articulate value-add features to customer