Product Implementation Specialist

JPMorgan Chase & Co. • Charlotte, NC

4h

About The Position

Step into the role of a Product Implementation Specialist at JPMorganChase and
be at the forefront of delivering top-tier treasury and banking solutions to our
valued clients. Utilize your project management skills to lead complex
implementations, ensuring a seamless and satisfying client experience. This
position offers a unique entry point into the Client Onboarding organization,
providing ample opportunities for personal and professional growth within a
diverse and innovative global team.

As a Product Implementation Specialist within Global Corporate Bank, you will be
integral to the client onboarding process, ensuring smooth transitions to the
Chase banking platform. Your responsibilities include executing strategic
initiatives and projects while adhering to established procedures. You will
perform a mix of routine and semi-routine tasks, focusing on accuracy and
adequacy, and use your influence, critical thinking, and active listening skills
to resolve queries and escalate unusual situations. Leveraging data and
technology to drive insights and inform decisions will be part of your role.
This position offers an opportunity to develop emotional intelligence and
enhance your ability to manage emotions professionally.

Requirements

• Demonstrated ability to apply critical thinking skills to resolve routine queries and escalate unusual situations.
• Proven experience in using influence and persuasion to establish credibility and trust in a professional setting.
• Beginning proficiency in data and tech literacy, with a willingness to understand new/emerging technologies that impact business.
• Developing emotional intelligence skills, with a focus on recognizing, understanding, and managing emotions in professional interactions.
• Strong personal and team organizational skills to meet deadlines in a fast-paced environment, with emphasis on time management and attention to detail
• Proactive and intrinsically motivated. Flexible in a dynamic work environment
• Excellent written and verbal communication, adaptable to different audiences
• Skills in digital innovation, adoption, and literacy (API, Transmission, Coding, etc)

Nice To Haves

• Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders.
• Oversee project management activities to ensure timely and successful client onboarding.

Responsibilities

• Apply developing critical thinking skills to resolve routine queries and escalate any unusual situations in the onboarding process.
• Utilize beginning proficiency in data and tech literacy to analyze and interpret data, providing continuous insights to inform decisions.
• Contribute to the team's efforts by using influence and persuasion skills to establish credibility and trust during the client onboarding process.
• Enhance emotional intelligence by recognizing, understanding, and managing emotions in professional interactions with clients and team members.
• Develop onboarding project management skills under the guidance of experienced VP-CO’s (Vice President, Client Onboarding)
• Innovate and explore enhancements in service delivery.
• Handle your own queue of projects, ensure adherence to project methodology and protocols to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative and innovative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed