Product Implementation Lead

Zinnia•Greenwich, CT

37d•$150,000 - $170,000

About The Position

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value - and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. We are seeking a highly skilled Lead Product Implementation professional to oversee and execute end-to-end implementation of our SaaS products with enterprise insurance clients. This role serves as the bridge between clients, product management, engineering, and customer success-ensuring successful onboarding, configuration, rollout, and adoption of our platform. The Lead Product Implementation professional will act as a product and technical SME, guiding clients through complex workflows, integrations, and change management. This role is ideal for someone who excels at client-facing delivery, understands product architecture, and thrives in environments where technology and business intersect.

Requirements

Bachelor's degree in Technology or a closely related field.
10+ years of experience in product implementation, solutions consulting, or technical project management in a SaaS or enterprise software environment.
Strong understanding of software implementation lifecycles, APIs, integrations, and data workflows.
Experience working with enterprise clients (insurance or financial services preferred).
Exceptional communication, client management, and problem-solving skills.
Ability to manage multiple complex projects simultaneously.

Nice To Haves

Prior InsuraTech, policy administration, claims, underwriting, or data/analytics product experience.
Working knowledge of SQL, Python, or similar tools used for data mapping or configuration.
Experience in Agile environments.
Background in product management or technical consulting.

Responsibilities

Serve as the primary point of contact for client onboarding and product rollout, ensuring an exceptional implementation experience.
Lead discovery sessions to understand client requirements, workflows, data structures, and integration needs.
Develop and execute detailed implementation plans, including configuration, data migration, testing, and training.
Facilitate client workshops, product demos, and solution walkthroughs.
Act as a product expert and technical liaison between clients and internal teams.
Understand product architecture, API capabilities, integrations, and configuration options to advise clients effectively.
Translate client requirements into actionable configuration or development tasks.
Identify gaps or enhancements and provide structured feedback to product management.
Partner closely with Product, Engineering, Customer Success, Support, and Sales to ensure seamless delivery.
Work with engineering teams on integration requirements, data mapping, and custom configuration needs.
Support product releases by assessing impact on client implementations and advising on rollout strategy.
Manage project timelines, risks, issues, and dependencies across multiple client implementations concurrently.
Ensure alignment with scope, budget, and contractual commitments.
Produce documentation, training materials, implementation guides, and client handoff packages.
Monitor adoption and KPIs post-launch to ensure client success.
Build trusted advisor relationships with client stakeholders-from operational teams to executives.
Communicate technical concepts in business-friendly language and guide clients through change management.
Provide proactive recommendations to maximize product value and drive long-term client retention.

Benefits

Zinnia offers excellent career progression and competitive compensation.
We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more.

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