Implementation Lead

Celerity Consulting Group, LLC•Walnut Creek, CA

1d•Remote

About The Position

We are seeking an experienced Implementation Lead with over 12 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will spearhead our delivery practice, oversee the implementation of FSM solutions, and build a high-performing team to ensure successful project execution and client satisfaction.

Requirements

Minimum of 12 years of experience in implementing Field Service Management solutions, with a significant focus on the utilities and energy industries.
Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
Strong understanding of utility operations, asset management, and regulatory compliance.
Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
Excellent project management skills, including proficiency in project planning, execution, and risk management.
Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
Technical proficiency in FSM software platforms, system integration, and data analytics.
Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Nice To Haves

Experience with OverIT's FSM platform and its applications in the utilities sector and(or) familiarity with FSM tools.
Consulting background with experience in client-facing roles delivering high-impact programs.
Familiarity with GIS integration and mobile workforce management solutions.
Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
Professional certifications in project management (e.g., PMP) or relevant technical areas.
Advanced degree (MBA or Master’s) is preferred.

Responsibilities

Lead the end-to-end implementation lifecycle of OverIT’s FSM solutions, from initial scoping to post-go-live support.
Define project objectives, scope, and success criteria in alignment with client business goals.
Oversee configuration, customization, integration, and deployment of FSM solutions, ensuring seamless adoption and minimal disruption to client operations.
Develop comprehensive project plans, work breakdown structures, and milestone tracking to ensure adherence to timelines and budgets.
Regularly report project status to stakeholders, highlighting key achievements, challenges, risks, and mitigation strategies.
Build, recruit, and mentor a high-performing implementation team, including functional consultants, technical specialists, and support staff.
Define team roles, responsibilities, and career development pathways to cultivate a culture of continuous learning and improvement.
Provide hands-on leadership in knowledge sharing, training, and professional development for new hires and junior team members.
Implement standardized training programs to ensure consistency and quality in service delivery.
Establish and maintain a performance-driven culture through regular feedback, evaluations, and strategic workforce planning.
Serve as the primary liaison between clients and internal teams, ensuring transparent communication and proactive issue resolution.
Conduct detailed business requirement gathering sessions to understand client pain points, workflows, and customization needs.
Translate business requirements into functional specifications and technical solutions that align with best practices.
Build strong, long-term relationships with clients by demonstrating thought leadership, problem-solving expertise, and deep industry knowledge.
Drive client engagement and stakeholder alignment by leading workshops, demos, and user training sessions.
Develop and refine implementation methodologies to enhance project efficiency and scalability.
Identify market trends, emerging technologies, and best practices to continuously improve the delivery model.
Establish KPIs and performance metrics to evaluate implementation success and areas for improvement.
Collaborate with sales, pre-sales, and marketing teams to support business development initiatives and proposal development.
Represent the company at industry events, conferences, and thought leadership panels to enhance brand visibility.
Define and implement quality assurance processes to ensure high implementation standards.
Conduct risk assessments and develop mitigation plans to address project challenges before they escalate.
Establish post-implementation governance, including ongoing monitoring, feedback loops, and continuous improvement initiatives.
Streamline workflows by leveraging automation, AI-driven analytics, and advanced reporting tools.
Ensure compliance with industry regulations, security protocols, and client-specific requirements.
Work closely with IT and development teams to oversee integrations between FSM solutions and other enterprise systems (e.g., GIS, ERP, CRM, asset management systems).
Define API and data integration strategies to ensure seamless interoperability between FSM and client legacy systems.
Stay up to date with advancements in AI, IoT, and predictive analytics to enhance FSM capabilities.
Provide technical leadership in troubleshooting, debugging, and performance optimization of FSM solutions.
Develop and execute change management strategies to drive successful FSM adoption within client organizations.
Facilitate training workshops, documentation, and support programs to ensure users are equipped to maximize FSM functionality.
Implement user feedback mechanisms and post-go-live support plans to address adoption challenges and ensure long-term client success.
Drive cultural transformation by aligning FSM implementation with organizational change initiatives.