Product Health Systems Manager

Public Health Solutions • Long Island City, NY

152d • Hybrid

About The Position

The Office of the Chief Medical Officer is seeking a detail-oriented Product/ Health Systems Manager to oversee data quality, governance, and strategic planning for the Provider Data Warehouse, currently managed through careMESH, our comprehensive healthcare provider directory platform. This role is critical to ensuring the accuracy, completeness, and reliability of provider data integrated from federal, state, and local sources into our cloud-based system. This role will report to the Deputy Chief Medical Officer.

Requirements

• Bachelor's degree in data science, information systems, healthcare informatics, or related field.
• 4 + years of experience in product management and technology, preferably in healthcare or public health.
• Strong knowledge of data quality methodologies and tools.
• Experience with healthcare provider data structures and relationships.
• Proficiency in SQL, APIs and data analysis tools.
• Excellent analytical skills with attention to detail.
• Strong written and verbal communication abilities.

Nice To Haves

• Experience with cloud-based data management systems.
• Familiarity with the NYC healthcare landscape.
• Background in public health data systems.
• Experience with data profiling and data cleansing tools.
• Certification in data management or quality assurance.

Responsibilities

• Prioritize use cases across the Health Department based on their potential impact, feasibility, and alignment with organizational goals and initiatives.
• Translate those use cases into technical requirements as needed for a 3rd party vendor.
• Lead the development and documentation of key use cases for the Provider Data Warehouse.
• Engage with stakeholders to gather insights, ensuring the platform meets evolving needs and drives programmatic success.
• Work with internal teams to troubleshoot and resolve data issues.
• Serve as the lead contact with the vendor for communicating new technical requirements.
• Collaborate with external data providers to reconcile inconsistencies.
• Engage with end users to gather feedback on data needs and functional requirements for improved utilization.
• Participate in strategic planning with divisional and agency leadership.
• Develop, update, and implement comprehensive data quality protocols for the careMESH platform.
• Conduct regular audits and assessments of data for accuracy, completeness, and consistency.
• Identify recurring data discrepancies and implement corrective actions.
• Define and track data quality metrics and KPIs to monitor system performance.
• Implement process improvements to enhance data accuracy and reliability including conducting root cause analyses of persistent data quality issues.
• Coordinate the integration of provider data from federal, state, and local sources, in collaboration with the Office of General Counsel and IT.
• Document data lineage and maintain data dictionaries.
• Analyze the quality of incoming data sources and provide recommendations for improvement.
• Create and maintain standard operating procedures for data validation.
• Design and execute test cases to verify data integrity during system updates.
• Develop automated and manual quality control checks.
• Generate QA reports for stakeholders and agency leadership.
• Develop and maintain a comprehensive data governance framework.
• Define and enforce data ownership, stewardship, and accountability across the organization.
• Establish and implement data governance policies, standards, and procedures that align with regulatory requirements.
• Lead data classification efforts based on sensitivity and compliance.
• Design and implement access controls and authorization protocols.
• Establish a data governance committee with cross-functional representation.
• Create and maintain data governance documentation including policies, processes, and standard operating procedures.
• Provide ongoing data governance training and awareness programs for staff.

Benefits

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing training and continuous opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees