Product Genius - Lexus of Seattle

Holman•Seattle, WA

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Lexus of Seattle is looking for a Product Genius to join their sales team!

Requirements

Must have a valid driver’s license with excellent driving record
2-5+ years of customer service experience
Excellent customer service skills and ability to work well in a fast-paced environment.
Strong communication and organizational skills.

Responsibilities

Maintain a complete understanding of all technological aspects of vehicles
Communicate effectively, efficiently, and timely to all guests
Explain all features on the vehicles (personal settings, navigation, Bluetooth and garage door pairing), the loaner vehicle process, warranty features, roadside assistance, and maintenance schedules
Inspect each vehicle being delivered to ensure exemplary customer service and a seamless delivery process
Thoroughly complete all associate paperwork with the delivery
Maintain a professional image in appearance, words, and actions