Product Experience & Evaluation Specialist

Pampered Chef•Addison, IL

2d•$60,000•Hybrid

About The Position

The Product Experience & Evaluation Specialist supports Product Development by evaluating products from a consumer-centric perspective. This role operates within an agile, collaborative environment and ensures new and existing products meet performance, usability, and experience expectations. The Specialist generates actionable insights, strengthens early-stage concept development, and contributes to product documentation and training content.

Requirements

BS degree in science or related field.
2+ years of experience in culinary, marketing, or related fields.
Cooking experience and strong familiarity with kitchen tools.
Ability to test products, build setups, and document results in Microsoft Office.
Strong communication skills and ability to collaborate across teams.
Adaptability, initiative, and a proactive mindset.
High degree of professionalism and confidentiality.

Nice To Haves

Understanding materials and manufacturing processes is a plus.

Responsibilities

Develop and execute test protocols aligned with engineering specifications and design briefs.
Evaluate concepts, prototypes, and tooled samples for performance, usability, safety, and overall consumer experience.
Conduct consumer-approach testing (function, cleaning, ease of use, versatility, and “wow moments”).
Collect and analyze consumer and consultant feedback.
Document test results and communicate recommendations to cross-functional stakeholders.
Support competitive benchmarking and early concept evaluations.
Contribute to Use & Care guides, Features & Benefits, and training content.
Provide proofing and editorial support for product-related materials.
Participate in product photography, video demonstrations, and Solution Center training initiatives.
Partner with Engineering, Quality, Culinary, Marketing, and Creative teams.
Engage directly with consumers and consultants to observe real-world use.
Identify usage challenges and propose corrective actions to improve design or training content.