Product Evangelist

ReadMe • San Francisco, CA

9d • Hybrid

About The Position

At ReadMe, we believe great developer experiences start with strong documentation. We help companies create beautiful, interactive developer hubs that make complex APIs feel simple. We’re looking for a Product Specialist to deeply understand the product, work directly with users in real time, and help turn insightful conversations into helpful content.

We're a small team of humans (and one owl) working together to do big things — and that’s where you come in. In this role you’ll have a transformational impact on ReadMe across both the trajectory of the business and our thriving culture.

🦉 What we do
ReadMe helps more than 5,000 leading startups and tech companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for PagerDuty, Samsara, or Nvidia, you’ve used ReadMe!

We love what we do because it’s so much more than just documentation. We’re providing tools for teams to build a better developer experience and make their products and APIs easier to use. We’ve got great support from our investors at Accel who led our Series A, and our interview process reflects the open, caring, and whimsical culture we want to maintain as we scale.

✅ What you’ll do here
Become deeply knowledgeable about the ReadMe product
Understand how customers use ReadMe day-to-day.
Stay close to new features, changes, and product direction.
Be able to confidently explain why things work the way they do, not just how.
Be customer-facing in real time
Host office hours and join live support or customer calls.
Help users troubleshoot issues, unblock their workflows, and discover better ways to use ReadMe.
Represent the product clearly, empathetically, and accurately in every interaction.
Proactively engage and support our user community
Help own and nurture our Slack community.
Jump into conversations, answer questions, and surface patterns you’re seeing.
Build trust with users by being present, helpful, and genuinely invested in their success.
Produce high-quality product content
Write clear, thoughtful technical documentation.
Help translate common questions into reusable resources.
Create videos, walkthroughs, or other educational content to help users get more out of ReadMe.

Requirements

• Enjoy becoming an expert in a product and helping others understand it.
• Like talking to customers live - whether that’s office hours, calls, or chat.
• Are proactive and curious, and notice patterns before someone asks you to.
• Can explain technical concepts clearly to a range of audiences.
• Care deeply about the quality of docs, examples, and learning materials.
• Are passionate about making products people love.

Responsibilities

• Become deeply knowledgeable about the ReadMe product
• Understand how customers use ReadMe day-to-day.
• Stay close to new features, changes, and product direction.
• Be able to confidently explain why things work the way they do, not just how.
• Be customer-facing in real time
• Host office hours and join live support or customer calls.
• Help users troubleshoot issues, unblock their workflows, and discover better ways to use ReadMe.
• Represent the product clearly, empathetically, and accurately in every interaction.
• Proactively engage and support our user community
• Help own and nurture our Slack community.
• Jump into conversations, answer questions, and surface patterns you’re seeing.
• Build trust with users by being present, helpful, and genuinely invested in their success.
• Produce high-quality product content
• Write clear, thoughtful technical documentation.
• Help translate common questions into reusable resources.
• Create videos, walkthroughs, or other educational content to help users get more out of ReadMe.

Benefits

• Unlimited PTO with a three-week minimum. 🏖️
• Fully covered medical, dental, and vision insurance for you, and 100% for your dependents. 🩺
• A One Medical membership. 🧑‍⚕️
• A gym or fitness stipend of up to $150 per month. 🏋️‍♀️
• One-to-one donation matching of up to $1,000 per year. 💸
• Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣
• Hybrid work. 🏠
• Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed