Product Engineering Technician

Raynor•Dixon, IL

2d•$22 - $30

About The Position

Position Summary / Essential Functions: Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc. Understands electrical drawings and schematics Communicate with general contractors, designers and architects Work with Engineering to develop installation solutions Performs other duties as required

Requirements

Working knowledge of Microsoft Office
Quantitative skills and mechanical aptitude
Personal accountability for department/company improvement
Excellent verbal and written communication skills
Ability to interact with other departments
Good organizational skills
Strong problem solving and decision making skills
Deliver Service
Be Positive
Embrace Family
Be a Team Player
Show Integrity
Have Grit

Responsibilities

Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
Answer technical questions and troubleshoot difficult installations
Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc
Understands electrical drawings and schematics
Communicate with general contractors, designers and architects
Work with Engineering to develop installation solutions
Performs other duties as required