Engineering Manager (Product Engineering)

Kustomer • New York, NY

1d

About The Position

We’re looking for an exceptional Engineering Manager to lead one of our Product Engineering teams. In this role, you’ll manage and mentor a high-performing team, set technical direction, and partner closely with Product and Design to deliver features that are fast, reliable, and user-focused. You’ll contribute code as needed, especially on critical paths or early-stage work, and play a key role in evolving our architecture. AI is central to both what we build and how we work. You’ll be expected to use modern AI tools to support engineering velocity and quality, and to help your team adopt the same practices. You’ll also guide the implementation of AI-driven features that directly enhance the user experience. If you’re excited to lead through context, care deeply about what users experience, and want to help shape how modern engineering teams build with AI, we’d love to talk.

Requirements

• You have a bachelor's degree (or equivalent experience) in Computer Science or related field
• You have 7+ years of progressive experience in software engineering
• You have at least 1+ year of experience managing a team of engineers
• You have experience growing, mentoring, and developing engineers with varying degrees of experience
• You are up-to-date with and have a passion for software engineering best practices
• You have experience attracting and hiring engineering talent
• You’re familiar with Golang, Node.js and/or React.js
• You’ve worked with and built REST APIs
• Experience with continuous deployment
• Experience with Docker, Terraform, and/or AWS
• Experience with Elasticsearch, Solr, or Algolia
• Experience with automated testing practices
• You are comfortable learning and applying AI tools and practices in both what you build and how you work
• You are familiar with integrating AI-powered features into end-user products, or are excited to ramp up quickly

Responsibilities

• Manage a team of software engineers with diverse experience (30%)
• Manage employees performance by holding regular 1-1’s, conducting performance reviews, setting objectives for each team member, and overseeing team’s work
• Provide leadership and coaching to develop your team members
• Provide technical mentorship and guidance to the team and top management, as well as provide input into cross-team projects and initiatives
• Support established organizational objectives by developing goals and strategies.
• Report on goals and represent the teams to senior leadership
• Participate in hiring and recruiting initiatives
• Analyze, design, and develop software to improve the company's platform and expand its automation capabilities. (30%)
• Design and develop software that expands and evolves our core product, going beyond platform or automation work to drive meaningful customer-facing improvements
• Lead technical design and execution across projects, serving as a hands-on tech lead while collaborating with cross-functional stakeholders
• Build and extend existing features while prototyping and launching new capabilities with an emphasis on speed, quality, and innovation
• Identify and implement opportunities to integrate AI into current and net-new product experiences, working closely with Product and Design
• Bring a product-focused mindset to backend and frontend engineering, ensuring solutions are reliable, scalable, and impactful
• Contribute to long-term technical planning, architectural decisions, and team-level execution strategies
• Participate in sprint planning, and partner with Product to ensure the team is delivering quality technical output. (20%)
• Lead the team in translating business requirements and R&D initiatives into technical requirements, including selection of appropriate technologies
• Participate in cross-team initiatives to drive engineering best-practices (20%)
• Conduct code and architecture reviews across the platform
• Monitor and contribute to improving code quality and decreasing time to deliver code, by staying involved in initiatives around on-call rotations, application performance monitoring, test automation, development environments, and/or continuous delivery pipelines
• Maintain good relationships with internal and external stakeholders
• Engage in client calls when necessary to provide technical insight and roadmap

Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options.
• In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees