Product Engineer

Emerson • Knoxville, TN

4h • Hybrid

About The Position

The Product Engineer role at Emersonin Knoxville, TN is an incredible opportunity for your career in software, industrial automation and Reliability! Emerson’s AMS portfolio enables the Emerson vision for Boundless Automation by unifying data, systems, and people across the enterprise to achieve improvements in safety, production, reliability, sustainability and workforce empowerment.
You will provide a high level of product expertise to our Technical Support, Marketing and Technology teams to perform expert troubleshooting, diagnosis and enhancements of our products and engaging with our customers. You will be involved in global initiatives to influence our strategic growth within the industry, particularly for software used in the areas of Predictive Maintenance and Condition Monitoring.
With the flexibility of hybrid work schedule (1 day remote) and the prospect of collaborating with motivated individuals to build groundbreaking products, this is undoubtedly a unique career experience. Make this great opportunity yours!

Requirements

• Experience with software troubleshooting and support
• Knowledge of industrial network architecture and communication protocols used in industrial automation and telemetry applications
• Network skills, database applications, knowledge with virtual machines, web-based applications
• Strong multi-tasking skills: ability to get many tasks done quickly and accurately with high level of attention to detail
• Ability in resolving system issues in a production environment and adjusting communication to fit the audience and the message for customers and Emerson stakeholders
• Excellent communication skills
• Legal authorization to work in the United States without sponsorship now or in the future. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

• Bachelor’s degree in engineering
• 3+ years’ experience in solutions used for Condition Monitoring of critical assets and data collection for Predictive Maintenance
• Product knowledge and at least 3 years field service and/or remote support using or supporting AMS brand products under the MHM portfolio: AMS Machine Works, AMS Machinery Manager, AMS 6500 ATG, AMS 6500, AMS Asset Monitor, AMS Wireless Vibration Monitors, AMS 9420, AMS 2140
• Strong presentation skills for in person or online settings

Responsibilities

• Working directly with customers and global product support staff to diagnose issues to ensure success in using Emerson's AMS brand of products under the Machinery Health Management portfolio
• Providing remote diagnostics to investigate and replicate software and hardware application issues at client sites to expedite solutions
• Becoming a subject matter expert on our products to influence future innovation of the suite of product offerings
• Building Knowledge Base Articles and content for product information to be used in the field and technical support
• Developing and delivering department training sessions for new product releases
• Providing feedback to Marketing and Technology teams regarding our end-user requirements and enhancement requests, based on the investigation of customer reported field issues and pain points
• Demonstrating technical expertise, proficiency, and self-sufficiency in computer skills, networking, communication and automation protocols
• Demonstrating Customer Loyalty principles to achieve Customer Satisfaction goals
• Establishing and maintaining close consultative long-term relationships with key customers to assist with their support needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level