Product Engagement Manager, Affinity

Bloomreach

3h•$100,000 - $130,000

About The Position

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Role summary: The Affinity Pilot Manager supports the execution and day-to-day management of customer pilot programs. This role works closely with the VP of New Product Success and is responsible for ensuring pilots run smoothly, customers are supported, and execution details are handled with high quality. This is an excellent role for someone who wants exposure to product, GTM, and customer delivery in an early-stage AI product environment.

Requirements

2–4+ years experience in Software implementation, CS, or similar
Familiarity with marketing platforms and campaign workflows
Strong organizational and project coordination skills
Comfortable working directly with customers
Detail-oriented, proactive, and eager to learn

Nice To Haves

Exposure to AI tools or automation platforms
Light technical skills (HTML, SQL, scripting, data analysis)
Experience working in SaaS or B2B software

Responsibilities

Demo Affinity to customers and communicating the pilot structure to them
Support planning and execution of Affinity pilot programs
Track pilot tasks, timelines, and dependencies
Coordinate internal teams and follow up on action items
Ensure pilot documentation, notes, and assets are kept up to date
Assist with customer onboarding into Affinity
Support campaign setup, testing, and validation
Answer customer questions and troubleshoot common issues
Prepare materials for demos, reviews, and check-in calls
Capture customer feedback and issues in a structured way
Help identify gaps in documentation, onboarding, or product UX
Support creation of pilot playbooks, templates, and best practices

Benefits

Health care including medical, dental, and vision insurance
401k Plan with employer contribution
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
Everyone gets to participate in the company's success through the company performance bonus.
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
Subscription to Calm - sleep and meditation app.
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.