Product Enablement Specialist II

ReUp Education•Austin, TX

29d•$70,000 - $80,000•Hybrid

About The Position

ReUp is looking for a Product Enablement Specialist II who is dedicated to enabling a seamless experience for our Partner Success team and ensuring strong technical support across our product portfolio. As Product Enablement Specialist II, you will serve as the essential connector between our Product, Engineering, and Partner Success teams - ensuring our partners receive timely, accurate, and high-quality support. Additionally, you will translate complex technical information into clear guidance, deliver product training, support troubleshooting efforts, and facilitate smooth handoffs of new features or enhancements from Product and Engineering to Partner Success. This role was created to support the launch and scale of our new enterprise SaaS platform, currently in its pilot phase. As we continue to grow, your work will ensure the Partner Success team is fully equipped to serve our partners and deliver exceptional value through our product ecosystem. This role reports to the VP of Product.

Requirements

Bachelor’s degree
2-4 years in SaaS Customer Service, Technical Enablement, or Product Support
Technical Aptitude: Strong understanding of SaaS platforms, data flows, data analytics, and issue troubleshooting. Comfortable using tools like Zendesk, Jira, Google Suite, Tableau.
Strong skillset in written and verbal communication; able to translate complex product details into clear, empathetic partner communication.
Experience creating and delivering enablement materials such as training, presentations, demos, release notes, etc.
Strong attention to detail, especially around data quality
Experience creating strong narratives that turn features into benefits
Strong interpersonal, written, and verbal communication with stakeholders at all levels or management

Nice To Haves

Higher education experience a plus

Responsibilities

Develop and deliver training sessions, documentation, and resources that empower the Partner Success team to confidently utilize our enterprise SaaS and consumer-facing products and elevate the partner experience
Create high-impact enablement materials - including demos, product narratives, walkthroughs, FAQs, and internal how-to guides - to support product fluency across teams.
Train teams on effectively leveraging the new platform's data to develop compelling, data-driven narratives and recommendations. This includes, but is not limited to, generating high-value insights, anticipating and strategically re-directing client discussions away from non-material data, and managing challenging real-time conversations regarding platform performance or data interpretation to maintain client focus and trust.
Partner with Product and Engineering to understand upcoming releases and translate technical updates into practical partner-facing insights.
Serve as the internal subject-matter expert for enterprise SaaS platform functionality, workflows, and data reporting.
Act as the first point of contact when partners. adult learners, or internal teams report issues or questions related to product performance, bugs, or data discrepancies.
Triage and reproduce issues, document findings, and collaborate with Product and Engineering for resolution.
Ensure timely, clear communication back to customer-facing teams and external partners regarding issue status and next steps.

Benefits

Compensation: $70,000-$80,000 annual salary commensurate with experience
Medical, dental, and vision insurance for employees
We pay 100% of the employee's premium and 50% of any dependents' premiums
FSA or HSA available
Company paid short term disability, long term disability, and life insurance for employee
Flexible time off and remote work opportunity
15 paid holidays per year (including Juneteenth and the last week of the calendar year)
Company wellness days (2 per year)
Day of Service (Paid day for volunteering)
401(k) plan
Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
A diverse team that fosters a high level of collaboration despite being highly distributed
We provide a Mac laptop