Product Enablement Manager

Berkshire Hathaway GUARD Insurance Companies•Alpharetta, GA

1d•Hybrid

About The Position

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world! Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be a leading small business insurance provider nationwide. Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path! Responsibilities This role serves as the critical bridge between product creation and successful product implementation. The Product Enablement Manager ensures new and revised insurance products are launched effectively, accurately, and compliantly. This position owns product readiness across systems, tools, and forms, ensuring underwriters and operational partners have reliable, accessible resources to support successful adoption.

Requirements

Bachelor's degree preferred with concentration in Risk Management, Business, Economics, Finance, Math, Statistics or Actuarial Sciences
5 + years of Commercial Product or Underwriting experience.
Must have knowledge of industry trends, state regulations, and compliance processes.
Strong analytical and writing skills; attention to detail
Must be comfortable and proficient working in a matrixed environment, with stakeholders at various levels and in various departments.
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.

Responsibilities

Own the implementation of new and revised products (rates, rules, forms) from the business side of the company, ensuring compliance
Own UAT for product changes and implementation, ensuring they are accurately reflected in our systems
Own the development and maintenance of a forms library, including form usage and attachment logic
Own post-launch testing and quarterly audits for forms, rules, and rates
Define KPIs to measure product adoption, efficiency, and enablement success (e.g., error rates, underwriting feedback)
Own the development and maintenance of forms library
Ensure forms are up to date; include usage rules and attachment logic
Maintain version control
Partner with Filings team to ensure compliance
Maintain a centralized repository of current product resources as needed
Own and manage UAT for all new and revised products (rates, rules, forms), ensuring system builds reflect product intent
Work with Product Development to ensure state-specific variations and endorsements are clearly communicated and understood
Develop and execute UAT test plans and scripts in collaboration with IT, UW, and Home Office Underwriting
Track and resolve UAT issues, ensuring readiness before product rollout
Serve as final checkpoint for product accuracy in rating, forms, and rules prior to market release
Collaborate with Underwriting to ensure forms and guidelines are clear, usable, and aligned with underwriting intent.
Partner with State Filings and Compliance to confirm all enablement materials reflect approved language.
Work with IT and Operations to validate that product changes are accurately implemented in systems.
Support Claims by assisting with product updates informed by claims feedback and roundtables.
Gather, track, and synthesize user feedback post-launch to inform future product iterations and changes.
Lead or participate in post-mortems or retrospectives after major launches.
Maintain and evolve a best-practices playbook for product enablement.

Benefits

Competitive compensation
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!