Product Documentation Specialist

BillingPlatform • Englewood, CO

12d • $75,000 - $85,000 • Remote

About The Position

Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product docs, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material. Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users to understand the product and, most importantly, helps them to achieve their business goals and tasks with the product. We are looking for someone with strong domain knowledge in billing, A/R management, or technical accounting.

Requirements

• Degree or professional certification in accounting, finance, or a related field
• Must have 2-5 years of experience in billing, A/R management, or technical accounting
• Fluent English speaker, reading, and writing.
• Strong writing and organizational skills, and the ability to clearly communicate complex technical information to readers in a helpful and informative manner
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in a software company
• Self-motivated problem solver capable of working independently to complete tasks on schedule, reaching out for help when necessary

Nice To Haves

• Knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time within that process is a plus, as is experience with common tool sets related to technical writing.

Responsibilities

• Design, write, and maintain product documentation related to the BillingPlatform SaaS application for customers and internal stakeholders
• Produce, edit, and curate instructive (how-to) content that will help customers to better understand the platform and to accomplish complex tasks with it
• Proofread documents written by others
• Validate your documentation by using it to achieve tasks in the software
• Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders in order to learn product functionality and ensure that documentation accurately and completely communicates to our customers how and why to use the product.
• Audit existing docs for accuracy vs. actual product functionality and make updates as necessary

Benefits

• Be part of one of the fastest-growing companies in the United States
• Receive competitive compensation that includes a robust benefits package—medical, dental, vision, LTD, HSA, FSA, free virtual mental health counseling, and many perks related to health and wellness provided by our medical carriers
• Medical insurance coverage is effective on the first day of employment
• 401(k) match that is 100% immediately vested
• Discretionary and charitable time off program
• Home office setup allowance, if fully remote
• The base salary range for this position is $75,000 - $85,000 plus bonus per year, depending on job-related knowledge, skills, experience, and market location. Salary information is provided in accordance with U.S. pay transparency laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees