Manager, Product Documentation

Tom McLeod Software Corporation • Birmingham, AL

1d

About The Position

As the Product Manager of Product Documentation, you will lead a team of technical writers responsible for creating, managing, and maintaining all product-centric information. You will be the architect of our content strategy, ensuring that both our customers and our internal support/training teams have clear, accurate, and actionable information regarding McLeod Software products. Your mission is to transform complex technical specifications into user-friendly content that reduces support tickets, empowers customers, and accelerates internal onboarding.

Requirements

• Ability to learn internal software and systems
• Strong written and verbal communication skills
• Ability to manage competing projects and priorities effectively
• Ability to interact with varying organizational levels confidently
• Ability to communicate technical information coherently to a variety of stakeholders
• Bachelor’s degree, required.
• Minimum of 3+ years in technical writing or product documentation, with 1+ years in leadership or management capacity, required.
• Intermediate knowledge of Microsoft Office Suite.

Nice To Haves

• Experience with Enterprise Software or the Transportation/Logistics industry is a significant plus.
• Proficiency with DITA, Markdown, or specialized Help Authoring Tools (HAT), preferred.
• Familiarity with Agile development environments, preferred.

Responsibilities

• Lead, mentor, and grow a team of technical writers and content specialists.
• Define the documentation roadmap in alignment with the Product Development release schedule.
• Establish and enforce style guides, templates, and quality standards to ensure a "one voice" experience across all products.
• Oversee the creation of external-facing manuals, release notes, and "How-To" guides for the McLeod customer base.
• Develop internal-facing technical artifacts that enable Support and Professional Services teams to troubleshoot and train customers effectively.
• Maintain and optimize a robust Knowledge Base (FAQ) for both self-service customer use and internal employee reference.
• Work closely with Product Managers and Developers to understand upcoming features and technical nuances before they reach the market.
• Collaborate with Operations, Support, and Training teams to identify documentation gaps and address frequently asked questions.
• Ensure documentation is treated as a core component of the product, not an afterthought.
• Own the tech stack for documentation (e.g., MadCap Flare, ZenDesk, Confluence, or similar CMS tools).
• Analyze usage metrics (e.g., most viewed articles, search failures) to continuously improve the effectiveness of the documentation and Knowledge Base.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager