Product Director - Agentic Commerce Go to Market

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. The team responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. The Network Agentic Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce. The Director, Go to Market will lead the launch readiness, operational enablement, and scaled execution of Network Agentic capabilities. Reporting to the Vice President, Network Agentic Solutions, this leader will translate product strategy into executable implementation frameworks, drive internal alignment across governance and approval bodies, and establish the standardized processes required to scale Agentic solutions effectively and sustainably.

Requirements

6+ years experience in payments, platform, or network organizations, with demonstrated success launching and operationalizing new capabilities.
Strong understanding of governance, risk, compliance, and approval processes within large financial institutions.
Experience driving cross-functional launch readiness across Product, Technology, Risk, Legal, and regional stakeholders.
Demonstrated ability to design and implement scalable operating models and standardized processes.
Strong program management skills, with the ability to manage complex dependencies across matrixed teams.
Exceptional stakeholder management skills, with a track record of influence without direct authority.
Proven leadership experience, with the ability to develop high-performing teams.
This role requires a structured and execution-oriented leader who thrives in ambiguity and brings discipline to scaling emerging capabilities. The ideal candidate combines operational rigor with strategic thinking, enabling American Express to responsibly and effectively scale Agentic Commerce across the Network.

Responsibilities

Lead go-to-market planning and launch readiness for Network Agentic Solutions, with a clear path to global scalability.
Establish structured launch frameworks, including readiness criteria, milestone tracking, and cross-functional alignment.
Drive internal enablement across dependent teams, ensuring clarity of roles, processes, and execution timelines.
Partner closely with Risk, GCO, Compliance, and Control Management stakeholders to secure necessary approvals and embed governance requirements into operating models.
Standardize onboarding and implementation processes for Agentic capabilities, working in coordination with existing partner onboarding teams.
Operationalize scalable processes for new Agentic services, including commercial onboarding, controls, documentation, and feedback loops.
Partner with Strategy & Insights to define adoption metrics and scalability indicators, ensuring continuous performance visibility.
Identify operational risks and scalability constraints early, driving structured mitigation plans.
Lead and develop a high-performing team, fostering strong execution discipline, cross-functional collaboration, and operational rigor.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities