Product Development Manager

Pacific Service Credit Union • Concord, CA

4h • Hybrid

About The Position

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being. The Product Development Manager is responsible for managing, coordinating, and executing the design, enhancement, and performance of the credit union’s retail and digital product portfolio, including checking and savings accounts, credit cards, auto loans, mortgages, and the digital banking platform. The role implements and supports product strategies while monitoring performance and tracking outcomes to ensure alignment with member needs and organizational objectives. As a key leader within the Enterprise Product & Delivery Office (EPDO), the Product Development Manager guides and coaches cross-functional teams, facilitates collaboration between product management and project delivery, and delivers solutions that drive growth, profitability, and enhanced member experience. The Product Development Manager exercises independent judgment and discretion on matters of significance, including product strategy, pricing, risk considerations, and investment prioritization, and makes recommendations that materially impact financial performance, member experience, and enterprise growth outcomes. The role also manages, coaches, and develops assigned staff, with direct responsibility for performance management, and operates with a high degree of autonomy in setting product direction and making decisions that influence product performance and overall business results. This role requires a hands-on leader with strong organizational and communication skills, and a proven ability to deliver results through effective planning, prioritization, and effective execution. The position supports the organization’s goals by managing day-to-day operations, coaching, and developing staff, supporting strategic initiatives, and driving positive member/service outcomes.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Marketing, or related field.
• Minimum five (5) years within product management or product development within financial services, preferably at a bank, credit union or related field.
• Demonstrated experience managing deposit or lending product portfolios and digital banking enhancements.
• Proven record of leading cross-functional projects involving technology, operations, and compliance.
• Familiarity with core banking systems (e.g., Jack Henry Symitar, Fiserv, FIS) and digital platforms (e.g., Lumin, Q2, Alkami, Temenos).
• Strong understanding of product lifecycle management, project governance, and financial modeling.
• Skilled in strategic planning, requirements definition, and performance analysis.
• Excellent collaboration and stakeholder management skills.
• Effective communicator with the ability to translate strategy into operational execution.
• Proficient in project tracking tools (Monday.com, Smartsheet, Asana, Jira), and data visualization tools (Power BI, Tableau).
• Demonstrated ability to achieve product growth and profitability targets.
• Proven track record of delivering new product initiatives on time and with successful outcomes.
• Experience driving strong member satisfaction and product adoption metrics.
• Familiarity with operating within established governance frameworks and adhering to standardized processes.
• Experience leading diverse work teams.
• Excellent oral and written communication skills.
• Must be proficient in computer programs (e.g., Microsoft Office Suite).

Nice To Haves

• Knowledge of regulatory compliance (Reg E, Reg Z, Truth in Savings, Fair Lending, etc.).
• Working knowledge of regulatory requirements including Reg E, Reg Z, Truth in Savings, and Fair Lending.

Responsibilities

• Manage the product strategy and roadmap for assigned product lines (e.g., deposits, loans, digital).
• Independently evaluate and make strategic recommendations regarding product direction, pricing, and feature prioritization, with significant impact on revenue, cost structure, and member growth.
• Lead market research, competitive analysis, and member insights to identify opportunities for innovation and differentiation.
• Partner with Finance to establish pricing, profitability targets, and performance metrics.
• Align product initiatives with enterprise goals and resource priorities through EPDO governance.
• Lead the end-to-end development process for new or enhanced products — from concept through launch and optimization.
• Define product features, requirements, and success criteria in collaboration with Business Analysts and PMO.
• Partner with Operations, Lending, and IT to ensure operational readiness, scalability, and system integration.
• Manage vendor relationships related to product capabilities, pricing, and performance.
• Oversee ongoing product lifecycle management — monitoring adoption, usage, and profitability.
• Directly manage and develop assigned team members, including setting goals, conducting performance evaluations, providing coaching, and making recommendations regarding hiring, promotion, and disciplinary actions.
• Serve as the accountable business owner for assigned products, with authority to set direction, prioritize initiatives, and make recommendations that drive enterprise resource allocation and product investment decisions.
• Collaborate closely with the Project Management Office (PMO) to ensure timely, high-quality delivery of initiatives.
• Work with Compliance, Risk, and Audit to ensure adherence to regulatory and policy standards.
• Partner with Marketing and Member Experience teams to develop product positioning, promotions, and communications.
• Analyze product performance against established KPIs: growth, utilization, profitability, and member satisfaction.
• Exercise independent judgment in recommending and influencing pricing strategies, product enhancements, and promotional investments with direct impact on profitability and financial performance.
• Support executive reporting with product scorecards and strategic dashboards.
• Identify emerging trends in financial services, fintech, and consumer behavior.
• Drive digital transformation initiatives that enhance convenience, engagement, and loyalty.
• Foster a culture of data-driven decision-making and continuous improvement within the EPDO.
• Develop and manage the EPDO governance framework.
• Adhere to EPDO frameworks for project intake, prioritization, and approval.
• Influence allocation of financial and human resources across product initiatives, balancing risk, return, and strategic priorities.
• Ensure all product documentation (disclosures, SOPs, requirements, business cases) is current and compliant.
• Support post-implementation reviews and translate findings into actionable improvements.
• Mentor and coach team fostering a culture of high performance, continuous improvement and professional growth in accordance with the credit union's performance management philosophy.
• Set clear goals and objectives for team members, providing regular feedback and performance evaluations.
• Support and participate in enterprise-wide initiatives, including product development and enhancement, cost optimization, and process improvement efforts designed to increase efficiency, streamline operations, and ensure organizational relevance.
• Assist with the creation and implementation of the annual Enterprise Product & Delivery Office (EPDO) plan and budget.
• Take ownership of responsibilities, sets clear objectives, delivers results, and follows through on commitments. Model integrity and professionalism, reinforcing trust, discipline, and operational excellence within the team.
• Ensure compliance with a variety of internal policies and procedures.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.
• Provide back-up and support to CSGO, as directed.
• Performs special projects and other responsibilities, as directed.

Benefits

• Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.
• 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.
• Bonus program: All employees are rewarded for attaining our annual organizational goals.
• Tuition Reimbursement program for employees eligible after six months of service.
• Recognition program where employees can be nominated by management, their peers or by members.
• Employee referral bonus.
• Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.
• Employees are eligible to receive a consumer loan rate discount.
• Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees