Product Development Manager - P&C (Multiple Roles: Home, VPP or RPI)

USAA • Chesapeake, VA

1d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking three Product Development Managers to support our Property and Casualty insurance (P&C) property lines to bring IT-driven product enhancements to market. You will need a strong understanding of property insurance products, including contract, coverages, pricing, and common claims scenarios. These roles will support the Home, Valuable Personal Property (VPP) or Rental Property Insurance (RPI) product lines. This role supports the development of new products into target strategic markets. Provides support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position.

Requirements

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
• Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
• Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
• Knowledge and understanding of Product Development Life Cycle (PDLC).

Nice To Haves

• P&C Property Expertise: Experience supporting property product lines and bringing IT-driven product enhancements to market; understanding of insurance products, including contracts, coverages, pricing, and common claims scenarios. Ideally in Home, VPP or RPI.
• Data-Driven Insights: Comfortable using data and analytics tools (like SQL, Tableau, Sigma) to inform product decisions and drive innovation.
• Intellectual Curiosity: Demonstrated willingness to explore data, ask insightful questions, and drive understanding beyond surface-level findings.
• Product Design & Innovation: Demonstrated familiarity in product design, with a general understanding of the product lifecycle and user-centric development.
• Adaptable Problem-Solver: Thrives in fast-paced environments, eager to tackle complex challenges and find solutions even with ambiguity.
• Multi-Initiative Leader: Skilled at managing several projects at once, balancing priorities, and collaborating effectively across various departments (IT, Pricing, Data, Underwriting, Go-to-Market, etc.).
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Participates in the development of digital first products supporting the needs and risks of USAA Members.
• Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
• Advises others in the launch of new products and in the evaluation and decision to buy/build or partner.
• Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
• Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g.trends, results, etc.).
• Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
• Conducts analysis of key data to support on-going monitoring, maintenance and underwriting of existing 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
• Develops and communicates the new product value proposition for product enhancements/features.
• Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
• Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch.
• Coordinates with relevant control partners (to include Leal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level