Product Designer (UX), GMNS

American Express•New York, NY

1d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About Network & Acquirer Solutions: As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year transformation of our Acquiring ecosystem - Acquirer Platform Transformation (APT) - which will enable us to develop innovative products, services, and solutions that will anticipate our future merchant and acquiring partners needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, are able to quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers. We are seeking a Product Designer to join the Global Merchant & Network Services (GMNS) Design Team. The GMNS Design Team is focused on creating and improving digital experiences for Merchant and Network customers. This role is a unique opportunity for a passionate, driven designer to help influence and grow design within GMNS.

Requirements

3+ years professional experience
Experience working closely with product and engineering teams in an agile environment
Exceptional skills in UX and Interaction design
Mastery of Figma, design and prototyping tools
Experience utilizing or contributing to design systems and DesignOps
Experience managing and prioritizing multiple projects
Experience communicating to business partners how design delivers on user and business goals
Bachelor’s degree in a related field or relevant work experience
Must be able to work in-office from NYC at least 3 days/week

Nice To Haves

Experience implementing UX writing and microcopy best practices
Understanding of information architecture and how to apply it to design
Experience creating journey maps and service blueprints to understand and communicate a full end-to-end experience
Experience working in a heavily regulated industry or on a project with substantial design constraints

Responsibilities

Elevate the overall quality of UX and UI design of digital experiences for Merchant and Network customers
Partner closely with the Product, Research, Analytics, Marketing, and Engineering teams to define and create designs
Deliver designs and work with Engineering to ensure proper implementation
Develop insight-driven solutions by partnering with our Researchers & Analytics team to incorporate user findings and principles throughout the creative process
Transform ideas, business opportunities, partner feedback, and research into a vision that provides a clear, useful, and desirable outcome for users
Regularly share your designs and review the work of other team members to gain insights, feedback, and drive cross-team collaboration
Look for and share opportunities to refine both individual and team processes
Clearly and confidently communicate with an affinity for visual storytelling
Be a passionate advocate for Amex Merchant and Network customers

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities