Product Designer II
About The Position
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary We’re looking for a Conversation Designer to join our digital team and shape the future of voice and chat experiences for millions of telecom customers. You’ll own projects end-to-end: designing flows, training NLU, testing, and continuously improving conversations with data. Generative AI isn’t optional here — it’s part of your daily toolkit.
Requirements
- 2–4 years of professional experience in Conversation Design, UX Writing, or related roles
- Hands-on experience designing voice and chat experiences
- Generative AI proficiency — practical use of LLMs and prompting as part of design work (required)
- Proficiency with Dialogflow, Voiceflow, or similar conversational platforms
- Skilled in Lucidchart or equivalent for flow mapping and documentation
- Strong writing and grammar skills; copywriting experience is a plus
- A portfolio or work samples showing flows, intents/utterances, or NLU design
- Comfortable using JIRA or similar tools for tracking deliverables
- Excellent communication, collaboration, and presentation skills
- Bachelor’s degree in a related field (e.g., UX Design, Linguistics, Communications, HCI) or equivalent work experience
Responsibilities
- Design conversational flows for voice and chatbots, ensuring clarity, usability, and efficiency
- Build and train NLU models (Dialogflow or similar), managing intents, utterances, and conversation structure
- Apply Generative AI tools and prompting for conversation design, test case creation, and optimization
- Create flow diagrams and documentation in Lucidchart or similar
- Review performance data and make improvements based on containment, completion, and user feedback
- Collaborate with developers, product managers, and analysts to align design with technical delivery and business goals
- Contribute to persona design and tone guidelines to keep interactions consistent and customer-friendly
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
