Product Designer II

Microsoft•Redmond, WA

22h

About The Position

Ever wondered why customer support still feels stuck in the past? Or why agents spend hours on tasks that should take minutes? At Microsoft Dynamics, we’re rewriting that story—powered by AI. We’re building intelligent experiences that transform how businesses deliver support, blending automation, predictive insights, and conversational AI to create effortless interactions for customers and agents alike. As a Product Designer II on our team, you’ll shape the future of service by designing experiences that put people first while leveraging cutting-edge AI capabilities. You’ll collaborate with world-class engineers and PMs, work on platform-level solutions that scale across Dynamics 365, and craft elegant, intuitive interactions that solve complex problems with simplicity. This is your chance to influence the next generation of customer service—where AI isn’t just a feature, it’s the foundation. Join us and help redefine what “support” means in a world that moves at the speed of intelligence. The Team We are a global studio of UX designers, researchers, content designers, and design PMs with offices in US, Canada and India. We share our work openly, trust each other to give thoughtful feedback, and believe in: - Inclusion and diversity of ideas - Work/life balance - The joy of solving challenging problems together About Microsoft Dynamics Customer Service and Contact Center Microsoft Dynamics is an industry leader, providing companies worldwide with tools to deliver world-class support experiences. Our mission is simple: empower businesses to serve their customers better through intelligent, connected solutions. Our priorities: - Design AI-powered experiences customers love Create intuitive, intelligent solutions that blend automation and human empathy for seamless support. -Work as one team with AI at the core Collaborate across disciplines to embed AI into every layer of the customer service journey. -Deliver success through intelligence Use data-driven insights and predictive capabilities to help businesses resolve issues faster and smarter. - Continuously learn and evolve Embrace experimentation and iteration to stay ahead in a rapidly changing world. - Build a diverse, inclusive culture for human + AI collaboration Foster creativity and trust as we design experiences where technology amplifies human potential. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 3+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
2+ years experience shipping products, services, and/or delivering to customers as a result of an end-to-end design process.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

Thrives in ambiguity and adapts to shifting priorities while maintaining a design vision.
Hands-on experience with modern design tools such as Figma and a curiosity for emerging design technologies.
Solid understanding of front-end fundamentals—including accessibility, performance, and responsive design principles that elevate user experiences.
Interest in bridging design and engineering by developing skills in full-stack technologies and contributing to internal design systems that scale across platforms.

Responsibilities

Design Leadership: Lead the end-to-end creation of user-centered designs by incorporating user research insights, developing design concepts and delivering high-quality design artifacts (e.g., wireframes, interaction models, and detailed designs) that balance user needs, business goals, and technical constraints.
Experience Vision: Establish and maintain a clear experience vision aligned with user needs, business objectives, and technical requirements, ensuring a seamless and engaging user experience.
UX Storytelling: Leverage storytelling to convey the design vision and user journey, transforming complex ideas into compelling narratives that inspire stakeholders, align teams, and evoke empathy for user needs.
Cross-Functional Collaboration: Collaborate with researchers, product managers, engineers, business, and other stakeholders to align on UX goals, ensure implementation feasibility, and refine designs based on feedback.
Design Consistency: Champion the adoption of design systems and standards to ensure consistency, cohesion, and brand alignment across products and experiences.
Mentorship: Guide and mentor, the product design team, fostering skill development, aligning design goals, and driving the team toward high-quality outcomes.
Effective Communication: Represent and document design strategies and decisions effectively to stakeholders, senior management, and interdisciplinary teams, ensuring alignment and clarity.

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