Product Designer - Analytics and Reporting

Zoom • Seattle, WA

48d • Hybrid

About The Position

As a Product Designer on Zoom Contact Center's Analytics & Reporting team, you'll lead the design of intuitive, impactful data experiences. From crafting sophisticated visual interfaces to refining micro-interactions, you'll shape how users explore insights, monitor performance, and make informed decisions at scale. About the Team Zoom's mission is to transform the way people connect, collaborate, and innovate. Our design team brings that vision to life-one thoughtful interaction at a time. We thrive on solving complex problems to champion the user's voice and push the boundaries to design a world class enterprise product.

Requirements

• Demonstrate 5+ years experience in user-centered design, supported by a strong portfolio showcasing elegant visual and interaction design for data-rich or complex enterprise applications.
• Hold a bachelor degree Design, HCI, or a related field, or equivalent practical experience.
• Use modern design tools, especially Figma, to rapidly explore, prototype, and iterate on ideas with fluency and efficiency.
• Transform complex datasets into intuitive visual storytelling and user workflows, demonstrating proven success in designing for analytics or reporting experiences.
• Deliver scalable, thoughtful solutions that drive measurable outcomes by tackling ambiguous, high-impact challenges.
• Communicate design decisions clearly to stakeholders across disciplines, supported by strong storytelling and communication skills.
• Demonstrate experience mentoring designers, leading by example, and fostering a collaborative team culture to support professional growth and team success.

Responsibilities

• Leading strategic design initiatives that align with business objectives and elevate customer experiences in analytics and reporting.
• Driving innovation by developing and refining tools, methods, and design processes to tackle complex product challenges.
• Creating clear, scalable design systems and documentation that communicate design rationale, behavior, and interaction models.
• Collaborating cross-functionally with product managers, engineers, researchers, and data scientists to bring elegant solutions to life.
• Mentoring and guiding junior designers, fostering growth and design maturity across the team.
• Conducting and leading user research such as usability tests, interviews, surveys, and journey mapping to uncover insights and validate solutions.
• Identifying design risks early and proposing strategic solutions that balance user needs, business goals, and technical constraints.
• Owning your work from start to finish, delivering polished, high-quality results with minimal supervision.

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services