Product Design Director, Online Car Buying Experience

Capital One•Plano, TX

2d•Hybrid

About The Position

Product Design Director, Online Car Buying Experience Director, Product Designer (Director level - People Leader) This is a Hybrid position located in Plano, TX. Relocation is required if you're not located in the Dallas, TX area. At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good. We’re currently seeking a Product Design Director to lead our Online Car Buying team, part of the Experience Design organization in Financial Services. The Online Car Buying team is unique at Capital One because we sit at the intersection of life’s second-largest purchase and the cutting-edge technology that makes it possible. Our design ecosystem must serve a dual purpose: providing a transparent, high-confidence journey for consumers via AutoNavigator, our flagship consumer experience for car shopping, while simultaneously empowering our partner dealers through robust, intuitive dealer web tools. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a visionary strategist and design leader who thrives on transforming complex, multi-sided marketplaces into seamless human experiences, we would love to hear from you. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Director of Online Car Buying, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. Here are some of the expected competencies for this role:

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams

Nice To Haves

At least 10 years of experience in product design role
At least 5 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills