Director, Experience Design - StreetEasy

Zillow

22h • $231,000 - $369,000 • Remote

About The Position

StreetEasy is the most-used local real estate platform in New York City, helping buyers, sellers, renters, and the agents and partners who support them navigate one of the most complex housing markets in the country. As part of Zillow Group’s Product and Design organization, the StreetEasy team is building customer-centered experiences that simplify moving through every stage of the real estate journey. As Director of Experience Design, you will lead design, research, and content design across StreetEasy’s buying, selling, and renting experiences. You’ll shape the customer experience across web, iOS, and Android, while partnering with cross-functional leaders to connect design decisions to customer outcomes, business impact, and the future of AI-enabled product experiences.

Requirements

• 10+ years of experience designing digital marketplace, e-commerce, or consumer internet experiences.
• 7+ years of people leadership experience leading multidisciplinary design teams, including experience managing managers and developing emerging leaders.
• Proven ability to define a long-term design vision and translate it into practical, iterative plans that deliver measurable impact.
• Experience leading product design across multiple platforms, with strong judgment in interaction design, visual quality, and customer experience.
• Experience designing AI-powered or algorithmically driven experiences, such as recommendations, personalization, or conversational interfaces.
• Comfortable using AI-assisted design tools and able to distinguish where automation accelerates work and where human craft and judgment matter most.
• Deep experience with experimentation-driven design, defining how qualitative research, behavioral data, and testing inform decisions and scale across the product lifecycle.
• Strong communication and collaboration skills, with the ability to influence partners and senior leaders across Product, Engineering, Marketing, Data Science, and Strategy.
• Experience operating effectively in a matrixed organization and balancing local team autonomy with shared standards and practices.

Responsibilities

• Lead, grow, and develop a multidisciplinary Experience Design team spanning product design, user experience research, and content design, including managing managers and developing second-line leaders.
• Partner with Product and Engineering leadership to define strategy, set objectives, and drive a clear design vision grounded in customer insight and business impact.
• Elevate design, research, and content as core inputs to product strategy and decision-making, not just execution.
• Drive consistency and quality across web, iOS, and Android experiences while respecting the distinct needs and behaviors of each platform.
• Guide the team in exploring and adopting AI-enabled workflows, including prototyping, content generation, and the design of AI-powered product experiences such as personalization and recommendations.
• Champion evidence-based decision-making by using research, analytics, and experimentation to inform experience strategy and iteration.
• Build the systems, standards, and team rituals that make high-quality design repeatable and scalable across StreetEasy.
• Manage and prioritize a portfolio of work from concept through delivery, making thoughtful trade-offs across user needs, business goals, and technical constraints.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 101-250 employees