Product Design Director, Card Partnerships

Capital One•McLean, VA

18d

About The Position

We’re currently seeking a Product Design Director to lead our Card Partnerships, part of the Experience Design organization. The Partnerships team is unique at Capital One because it exists at the intersection of Capital One and our partners’ brands. The experience must work for our partners’ employees, customers in-store, on the web and in apps. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would love to hear from you. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Director of Partnerships Design, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. As the Director of Design for Card Partnerships, you will have a point of view on our vision, and strategy to propel our Partnerships experiences into the future and connect our products in new ways that mutually benefit consumer customers and merchant business partners. In this role, you’ll be leading a program that touches every moment of the customer journey from the initial shopping experience through to establishing new customer relationships, deepening and expanding existing relationships through product and feature development, and supporting business-to-business capabilities and needs. You will be part of a leadership team to help manage the collective portfolio, staff resourcing, support the broader Design team, and drive overall innovation strategy. The ideal candidate for this role has a strong background in end-to-end customer research, service design, and design strategy (including in-store experiences) along with the core capabilities outlined below.

Requirements

At least 8 years of experience in product design role
At least 3 years of experience leading design teams
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard
Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations
Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency
Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Nice To Haves

At least 10 years of experience in product design role
At least 5 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Responsibilities

Lead a talented, cross-disciplinary team of designers
Collaborate deeply with our research teams and Product and Tech leadership
Lead high-impact, highly complex projects
Define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives
Propel our Partnerships experiences into the future and connect our products in new ways that mutually benefit consumer customers and merchant business partners
Lead a program that touches every moment of the customer journey from the initial shopping experience through to establishing new customer relationships, deepening and expanding existing relationships through product and feature development, and supporting business-to-business capabilities and needs
Help manage the collective portfolio, staff resourcing, support the broader Design team, and drive overall innovation strategy