Product Delivery Senior Associate

JPMorganChase•Tampa, FL

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate within the Client Onboarding & Service space, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Demonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processes
Experience in product deployment processes
Understanding of merchant services processes and the ability to consult with internal and external customers
Demonstrates knowledge to learn testing functions on multiple platforms
Bachelor’s degree or equivalent experience required

Nice To Haves

Developed knowledge of the product development life cycle
Consistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platforms
Background in product testing, client onboarding, client service, validation testing, or financial operations preferred

Responsibilities

Collaborate with Readiness Partners, Product and Technology to execute on key delivery tasks and identify ways to boost efficiencies
Support the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raise blockers and other impediments to manage dependencies and ensure adequate resources
Design robust test plans, execute test plans, analyze test results, and report production and/or design issues
Test products/systems and processes before release to market to ensure they work as designed individually and when bundled with other products
Communicate effectively and accurately the status of the process, including key risks, issues, and potential solutions
Partner with Global team members to ensure consistent application of procedures and policies
Complete Quality Assurance and Quality Control activities
Identify and implement improvements to existing training and quality materials and processes
Provide operational support throughout the pilot lifecycle
Perform effective process management and accountability structure to ensure required controls are maintained