Product Delivery Manager, Carat Global Payments

Fiserv • Marietta, GA

5d

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Product Delivery Manager, Carat Global Payments What does a successful Product Delivery Manager do at Fiserv? You will have significant responsibility in delivering the continued growth of the Carat’s global acquiring solution which enables commerce in more than 50 countries. You will be responsible for leading large-scale product deliveries and solutions around the world, creating new revenue growth across new and existing clients. You will play a critical role in delivering strategic projects for marquee clients and partners. What you will do: Support large, cross-functional initiatives to enable Carat global acquiring capabilities for Fortune 1000 global omnichannel clients, including geographic expansion, payment value-added services, and client experience enhancements. Work with the global product organization to discover and define requirements from across multiple geographies (e.g., North America, Latin America, Europe, Asia-Pacific). Interact with cross-functional teams around the globe. Ensures the delivery of an end-to-end experience for the product, including integration, boarding, processing, billing, reporting, and servicing. Support client interactions for key initiatives, as required. Effectively communicates progress against initiatives, outlines solutions/recommendations to challenges, and helps to educate senior stakeholders on key decisions to be taken. Deliver ongoing management reporting on initiative progress. Drive the resolution of issues including problem identification, root cause analysis, issue resolution and client communication. Drive management decision-making with data-driven analytics.

Requirements

• 3 – 6 years of experience in Product or Program Management.
• Experience delivering product features and capabilities, especially in the payments industry.
• Prior experience in the payments industry, especially merchant acquiring.
• Experience working with medium to large corporations as clients.
• Experience with Confluence, Jira, or other similar tools.
• Strong skills using Microsoft Office products, including Excel, PowerPoint, SharePoint.

Responsibilities

• Support large, cross-functional initiatives to enable Carat global acquiring capabilities for Fortune 1000 global omnichannel clients, including geographic expansion, payment value-added services, and client experience enhancements.
• Work with the global product organization to discover and define requirements from across multiple geographies (e.g., North America, Latin America, Europe, Asia-Pacific).
• Interact with cross-functional teams around the globe.
• Ensures the delivery of an end-to-end experience for the product, including integration, boarding, processing, billing, reporting, and servicing.
• Support client interactions for key initiatives, as required.
• Effectively communicates progress against initiatives, outlines solutions/recommendations to challenges, and helps to educate senior stakeholders on key decisions to be taken.
• Deliver ongoing management reporting on initiative progress.
• Drive the resolution of issues including problem identification, root cause analysis, issue resolution and client communication.
• Drive management decision-making with data-driven analytics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed