Product Delivery Associate

JPMorgan Chase & Co. • Jersey City, NJ

5h

About The Position

As an HR Product Delivery Sr. Associate, you will play a pivotal role in driving the successful delivery of various HR products focused on employee development and performance. You will collaborate closely with product managers and cross-functional teams to ensure timely delivery, effective risk management, and alignment with organizational goals. Your expertise in project management and cross-functional collaboration will be key to achieving our mission of empowering employees to reach their full potential.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Project Management, Product Management or related field.
• Proven experience in project management, within HR or employee development.
• Strong understanding of HR processes and employee development strategies.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in project management tools and software.
• Strong analytical and problem-solving skills.

Responsibilities

• Understand the company's vision, mission, and goals, and support in translating them into actionable delivery plans.
• Help lead the kick-off, planning, execution, and delivery of HR products, ensuring projects are completed on time, within scope, and budget.
• Work closely with product managers, designers, engineers as well as data specialists and other departments to facilitate communication and collaboration across teams.
• Identify potential risks and develop mitigation strategies to ensure smooth project delivery. Manage the group’s risk and control book of work.
• Manage the stakeholders map, build and maintain strong relationships with stakeholders to understand their needs and ensure alignment with project objectives.
• Track project progress, analyze product performance metrics, share insights and report on key deliverables to senior management.
• Drive process improvements and best practices to enhance efficiency and effectiveness in product delivery.
• Work with product managers, communication and change management teams to ensure user engagement, awareness and adoption.
• Work with product managers, data and analytics teams to understand success metrics as well as areas of improvement and innovation.
• Develop strategies to maximize the value of the Delivery Team for the broader Employee Development and Progression Team.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level