Product Coordinator

Bank of Washington • Washington, MO

1d

About The Position

We’re seeking a highly organized Product Coordinator to support the daily operations, upgrades, vendor relationships, and release processes for our enterprise software products. This role acts as a central connector between internal teams, IT, and third‑party vendors to ensure smooth system performance and clear communication.

Requirements

• Minimum 5 years of banking experience.
• Familiarity with major banking systems, including Fiserv, Q2, ICE Mortgage, nCino, and ATM networks.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and timelines.
• Experience with ticketing or product support workflows.

Nice To Haves

• Experience in product operations, IT coordination, or vendor management.
• Understanding of release management, change management, or incident processes.
• Experience with tools such as Jira, ServiceNow, SharePoint, or similar platforms.

Responsibilities

• Product Support & Ticket Management Monitor and route support tickets; track SLA timelines and escalate when needed.
• Report on open tickets, recurring issues, and incident trends.
• Maintain troubleshooting guides and support documentation.
• Release & Upgrade Coordination Maintain software version inventory and release calendars.
• Draft and distribute release communications.
• Attend scheduled upgrades to ensure system stability.
• Build readiness checklists and test plans; ensure teams complete post‑upgrade testing.
• Incident & Process Management Maintain procedures for file failures and incident response.
• Track RCA documentation and summarize incident patterns.
• Third‑Party Vendor Management Act as the primary coordinator for assigned vendors.
• Maintain vendor contacts, documentation, and onboarding details in the Third‑Party Management platform.
• Ensure timely completion of vendor reviews, contract checkpoints, and compliance requirements.
• Facilitate monthly vendor touchpoints and monitor vendor performance.
• Cross‑Team Coordination Support communication across business, IT, and vendor teams.
• Organize meetings, capture action items, and maintain product documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed