Product Conformance Specialist

MillerKnoll•Holland, MI

11d

About The Position

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. General Purpose The Product Conformance Specialist provides administrative and technical support for departmental operations, focusing on mechanical and electrical product conformance and compliance, reporting, and workflow management. Works independently on moderately complex tasks, collaborates with internal and external stakeholders, and contributes to process improvements.

Requirements

Associate’s degree in a technical/vocational field or equivalent experience.
3 – 5 years of clerical experience in a technical field preferred.
Excellent communication, interpersonal, and organizational skills.
Ability to work independently and solve non-routine problems.
Ability to manage competing priorities with minimal supervision
Experience with office automation and project management tools.
Strong time management and multitasking abilities.
Ability to handle confidential information and adapt to change.

Nice To Haves

Technical writing and report review skills preferred.

Responsibilities

Maintain and update compliance logs and documentation.
Track and report costs monthly, including costs related to open engineering action requests (EARs).
Manage initial and final steps in conformity projects using project management tools (e.g., Wrike).
Prepare and deliver recurring compliance reports: Monthly BIFMA compliance report. Quarterly CAPA report.
Own and maintain visibility into product mechanical and electrical conformance and compliance status for products sold in North America and Europe
Provide conformance-related product cost assessments as required.
Collaborate with teams to write and maintain process documentation.
Maintain product performance customer-facing declarations.
Collect and store product information required for assessments.
Coordinate team efforts to maintain conformance to standards, including supporting meetings and reporting status.
Review technical reports and maintain product performance documents.
Professionally handle communications and resolve inquiries.
Own and maintain log of customer inquiries.
Store documents in appropriate directories and maintain confidential records.
Coordinate purchasing and storage of documents required for conformance.
Process and track team invoices and support budget planning.
Oversee and manage workflows for government-related programs (e.g., GSA workflows).
Interact with suppliers to obtain compliance documentation and train them on requirements.
Perform additional responsibilities as requested to achieve business objectives.