Product Compliance Manager

Pyle USA•New York, NY

1d•$100,000 - $125,000•Onsite

About The Position

Sound Around is committed to delivering high quality innovative products that drive customer satisfaction and business growth. We are seeking a Product Compliance Manager to lead our quality assurance and compliance programs and ensure our products meet industry standards and exceed customer expectations. The Company For over 45 years, Sound Around, a family-owned enterprise headquartered in Brooklyn, New York, has been a leader in the consumer products industry. Our diverse range of brands, including Pyle, Lanzar, Serene Life, Pyramid, Nutrichef, and American Legacy, are prominently featured through leading online retailers. As a rapidly growing multimillion-dollar family business, we specialize in branding products for e-commerce channels. We are seeking highly skilled professionals who can contribute to our ongoing success while embracing the unique dynamics of our family business structure. Core Values Our core values guide everything we do: 1) Amplify Positivity: Embrace a positive approach in every interaction. Find opportunities within challenges, pivot when necessary, and radiate enthusiasm to cultivate a We Can Do This! culture. 2) Hunger for Knowledge: Every day is an opportunity to learn and share something new. We approach our work with humility, a willingness to seek help, and a commitment to personal and collective growth through continuous learning 3) Chase Challenges: We actively seek out new projects, push our boundaries, and set high standards for achievement. We celebrate our successes and then strive to surpass them 4) Share Generously: We foster a culture of collaboration by actively sharing ideas, thoughts, and credit for success. Our willingness to help others succeed enriches our collective achievements 5) Win Together: Collaboration is at the heart of our success. We work together with our employees, customers, and the community to achieve shared victories. We value teamwork, accountability, and clear communication

Requirements

Strong understanding of consumer protection laws, compliance regulations, and retail industry standards
Proven experience in compliance, quality assurance, or product management in a retail or e-commerce setting
Excellent analytical and problem-solving skills
Effective communication and stakeholder management abilities
Ability to manage complex projects independently and collaboratively

Responsibilities

Quality Assurance & Product Performance: Develop and manage QA/QC programs, pre-purchase (PPT) and post-purchase (PoPT) testing, and inspection protocols to enhance product quality and customer satisfaction.
Regulatory Compliance: Monitor industry regulations (CPSC, FDA, EU Commission, ASTM, ISO), assess impacts on processes, and implement necessary changes.
Consumer Feedback & Risk Mitigation: Analyze customer feedback, returns, and adverse events to identify and address quality issues. Lead product risk assessments and corrective action plans.
Supplier & Vendor Management: Conduct supplier quality audits, develop training programs, and ensure adherence to compliance standards.
Continuous Improvement: Identify opportunities to improve product performance, reduce defect rates, and drive consumer loyalty.
Recall & Incident Management: Evolve protocols for possible product recalls, ensuring swiftaction and regulatory compliance.
E-commerce Compliance: Manage marketplace listings, addressing non-compliant or underperforming products effectively.