Product Communications Manager

Fiserv•Berkeley Heights, NJ

1d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Product Communications Manager do at Fiserv? You will craft clear, concise, and impactful communications to support product launches, operational changes, and cross-functional initiatives. You’ll collaborate across product, GTM, and operations teams to translate complex information into actionable, audience-specific content that drives alignment and adoption.

Requirements

Bachelor’s degree in communications, Marketing, English, or related field.
5 years in product communications, marketing, or operations—ideally in tech or financial services.
Experience with content tools like Confluence, SharePoint, PowerPoint, or Canva.

Nice To Haves

Experience in B2B SaaS or product lifecycle communications.
Familiarity with operational change management.
Ability to design scalable systems for internal communications.

Responsibilities

Develop and deliver internal and external communications for product and process updates.
Partner with cross-functional teams to create FAQs, release notes, and enablement materials.
Simplify complex concepts for diverse audiences, from engineers to end users.
Drive change management communications to support product and operational transitions
Produce internal briefs, executive updates, and stakeholder-ready content.
Build scalable communication templates, workflows, and documentation libraries.
Maintain internal portals and knowledge bases with up-to-date product information.
Ensure content quality, consistency, and alignment across all communication channels.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.